Manager, Global L2C Change Management & Seller Adoption

Are you an experienced change management professional passionate about shaping transformative experiences? Do you have expertise in managing change across multiple workstreams or phases? Are you driven by a commitment to fostering a high-performance culture and improving end-user experiences while driving the adoption of new initiatives? If so, we have an exciting opportunity for you to join our team as a Manager, Change Management!

The Global Seller Experience Change Management (GSX-CM) team is looking for a Change Manager to join our group within the Global Business Growth and Automation (GBGA) function. We work closely with cross-functional Delivery Domains, Business Technology, and L2C business stakeholders at Salesforce to execute strategic change management and organizational change initiatives. Our mission is to ensure that technology solutions effectively address pain points for Sellers and Operators, improving their overall experience and driving adoption.

As aChange Manager for our Enterprise Change Programs, you will lead and coordinate the people side of change for various organizational initiatives. You'll collaborate closely with senior leadership, project teams, and key stakeholders to ensure the smooth adoption of technology solutions that address the pain points of Sellers and Operators, ultimately improving their experience. This will involve gathering and incorporating stakeholder feedback to continuously refine change initiatives and drive greater user engagement across the organization.

Supervisory Responsibilities

This position is an individual contributor role and reports into the GSX Change Management team.

Responsibilities

• Lead change management initiatives for medium to large-scale projects, ensuring smooth transitions and minimal user disruption.
• Translate business requirements into change impact assessments and oversee modifications to ensure proper change management control.
• Identify and engage key stakeholders and persona groups, establishing clear communication channels to manage expectations and gather feedback throughout the change process.
• Develop and execute change management strategies and plans to maximize the return on investment of initiatives.
• Drive cross-functional engagement by building strong relationships with key impacted persona groups, activating change champions, and aligning with senior leadership to ensure adoption and sustained success.
• Collaborate with PMO to integrate change management efforts into broader project plans, ensuring alignment with organizational goals.
• Identify themes and trends across qualitative and quantitative feedback, building dashboards and insights that drive continuous improvement across seller experience and adoption.
• Close the feedback loop by designing and delivering transparent updates back to sellers, reinforcing trust and boosting change readiness.
• Support experience validation metrics, aligning with Change and APEX (Analytics) teams to measure engagement, adoption, sentiment, and ROI of change initiatives.
• Provide regular updates on activity status to program leadership, collaborating to resolve risks and issues and ensure successful program progression.

Qualifications

• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• 8+ Experience leading project teams and organizational change workstreams
• Knowledge of Agile principles and philosophies (Scrum or Kanban, as applicable)
• Strong executive communication, collaboration and influencing skills
• Ability to clearly diagnose and articulate a business problem and provide effective organizational change recommendations
• Excellent interpersonal abilities that tailor seamlessly to appropriate audiences (i.e., managers, employees, HR Business Partners, etc.)
• Change Management certification or equivalent experience (i.e., Prosci certified)
• Ability to multi-task across workstreams as needed and prioritize tasks based on defined program goals and achievements
• Ability to collaborate and influence cross-functional teams in a large, matrixed organization
• Analytical skills to drive insights from data and measure the impact of change and engagement programs at scale

This role is hybrid and goes into the assigned office 3 days per week.

Accommodations

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Posting Statement

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.