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Job Category
Product
Job Details
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Team:
As a member of the Business Technology product management team, the Senior Product Analyst will specialize in continuous process and systems improvement for the internal sales Lead to Cash business flows. This role will require some overlap with US West Coast (PST/PDT) or US East Coast (EST/EDT) business hours and India Standard Time (IST).
Role Description:
The Senior Product Analyst collaborates with the Product Owner (PO) on requirements, business value scoring and success metrics. The Senior Product Analyst drives the requirements gathering process that accurately reflects business needs which includes: risk and impact analyses, "as is" and "to be" process documentation, agnostic of a specific technical solution. The Senior Product Analyst reviews technical solutions for compliance to business process and objectives. Senior Product Analysts may contribute to solution designs, testing plans and execution, as well as the training, troubleshooting and project management aspects of addressing business and operational needs. The candidate must have direct experience with Salesforce CRM as well as Sales, Commission splits calculation and understanding of compensation processes.
Responsibilities:
- Help drive the product vision and high-level strategy to support Quote to Cash process
- Understand, analyze, and translate business requirements into functional requirements, supporting documentation, user stories, and acceptance criteria
- Drive feature assessment, requirements gathering, sprint planning, and documentation
- Develop and own user stories and acceptance criteria that represents the requirements provided by the business
- Prioritize the work for the scrum team to ensure focus on highest business value items
- Partner with the dev manager, scrum master to remove any blockers for the team
- Work closely with the scrum team in supporting the execution of their work
- Work closely with a product owner lead to communicate product outcomes as well as any challenges/obstacles to stakeholders across areas of expertise including IT and Sales
- Ensure transparency and traceability from requirements gathering through delivery and beyond
- Identify test scenarios, develop test scripts, and execute testing in support of system and User Acceptance Testing (UAT)
- Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines.
- Provide functional leadership during technology enhancements/upgrades/implementations and work successfully as a liaison with various internal business/technical partners.
- Partner with the support organization to provide training, support and technical assistance to operation team and end users.
- Contribute and establish standards and best practices
Job Qualifications:
Experience/Skills Required:
- 4-7 years experience, Masters Degree in Computer Science/Business Administration or equivalent experience
- Experience in Systems/Business Analysis, Software Engineering or other related client-facing roles
- Experience in Sales and sales compensation processes systems / commission splits.
- Good understanding of the Sales operations domain and metrics/KPI's important for the domain
- Demonstrated experience in writing detailed user stories, acceptance criteria and agile software development
- Experience with enterprise system implementations
- Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
- Excellent analytical and organisational skills with strong attention to detail
- Demonstrated success in transforming customer needs into working software within limited timeline and resources
- Ability to influence cross-functional teams
Desired Skills/Experience:
- 3+ years experience Salesforce platform knowledge (Sales cloud and or Compensation Management and or Xactly )
- At least 3-4 years of experience in Product Management
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" six years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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