Global HR Security and System Manager

Drive documentation and process improvement around user access, audit controls, and compliance protocols

Complex HRIS Issue Troubleshooting

Act as the primary Tier 3 escalation point for technical issues requiring deep understanding of business processes and system behavior
Replicate, diagnose, and resolve issues across modules such as Workday HCM, Recruiting, Benefits, Time and Attendance, Reporting, as well as other HR systems including Beqom, Salesforce, etc.
Collaborate with DET/IT Platform and Product to escalate system bugs, propose fixes, or test configuration changes
Support root cause analysis and implement solutions or workarounds with appropriate documentation

Operational Planning & Project Support

Lead planning and execution of cutover and hypercare strategies for major projects, in partnership with Data Program Managers (if applicable) and Program Leads
Develop operational playbooks for system changes, including stakeholder alignment and support readiness
Anticipate downstream impacts of changes on Tier 1/Tier 2/Tier 3 and ensure seamless transition of support processes
Coordinate security and systems testing during UAT and go-lives

Governance & Strategic Collaboration

Represent HRIS in the ES Data Governance Council, contributing to decisions around secure data usage, system access, and process alignment in partnership with Office of Data, Privacy, Business Intelligence, and Legal
Partner with Global Ops to assess impacts of system changes on support models
Influence automation, tooling, and case handling strategies to streamline resolution paths and improve response quality
Partner with Product and Compliance to validate requirements and ensure secure, scalable delivery

An Ideal Fit:

Brings both a security mindset and systems troubleshooting expertise across the HRIS landscape
Understands global HR processes and how they are configured and executed in enterprise systems like Workday
Is hands-on with troubleshooting - comfortable with replicating, validating, resolving, and escalating issues as needed
Communicates clearly across technical and business audiences, driving alignment and accountability
Excels in environments where process, compliance, user experience, and system scalability intersect

Required Experience:

7-10 years of experience in HRIS, HR technology, or HR systems governance roles
Proficiency in Workday across multiple modules (HCM, Benefits, Recruiting, Absence, Security)
Demonstrated success in resolving complex business process or configuration issues
Strong understanding of system security (RBP/segment-based), audit, and compliance protocols (SOX/QAR)
Experience supporting large-scale system implementations and operational cutovers

Desired Experience:

Familiarity with other HR tools such as Beqom, Salesforce/PeopleForce, or ticketing platforms
Experience managing cross-functional support models or collaborating across Tier 1-3
Exposure to GDPR, CCPA, or internal governance councils
Certifications in HR systems, security, or auditing (e.g., Workday Pro, CIPM, CISA)
* Experience with Smartsheet, Jira, or system documentation tools

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Client-provided location(s): Mexico City, Mexico

Job ID: Salesforce-JR309529

Employment Type: FULL_TIME

Posted: 2025-09-12T20:19:47