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Job Category
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
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Responsibilities:
- Plan and manage the technical delivery of multiple programs within an account using Agile techniques and frameworks
- Lead and manage delivery team/s to successfully deliver all key milestones and product outcomes within scope, on time, on budget and to expected standards
- Fully accountable for the delivery of work assignments on time and to expectations in terms of quality, deliverables and outcomes
- Take responsibility for delivering high quality customer focused services
- Very good understanding of engagement model ( T&M and Fixed Price) and plan end to end execution effectively by keeping scope and milestone on check
- Implement effective stakeholder engagement and communications strategy for all stages of projects
- Prepare scope and business cases for more ambiguous or complex projects including cost and resource impacts
- Anticipate and assess the impact of changes in scope and effectively manage the change request process
- Manage transitions between project stages and ensure that changes are consistent with organisational and customer goals
- Working closely with Engagement Management team on Initial scoping and Change Management
- Report and escalate issues such as variances and manage delivery by exception to ensure issues are understood and actions to resolve identified
- Support the delivery of all governance materials, artefacts and meetings to ensure products are delivered and maintained in a transparent fashion and stored and maintained as per Organisational standards
- Guide, support, coach, provide direction, upskill team members and maintain a cohesive culture within the project team
- Manage effective implementation of resource planning, on-boarding and transitioning of resources.
- Encourage a culture of Inclusiveness and diversity
- Keep abreast of new salesforce products and trends within the industry
- Work collaboratively with cross-functional teams such as MuleSoft, SI partner teams, UI/UX teams, tech PODs to contribute to achieving business outcomes
- Participate in meetings and discussions to continuously improve delivery
Required Skills/Experience
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular management roles, work experience, etc.)
- 17+ years' experience, predominantly managing SaaS based projects. CRM and Salesforce knowledge
- Good to have: Very good understanding of Salesforce implementation involving custom development, integration and data migration
- Project management experience (Agile preferred)
- Manage and develop stakeholder relationships by effective governance model and by including steering committees, through effective communications, documentation, negotiation and issues management to ensure delivery of products and the achievement of outcomes and benefits
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.