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Job Category
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
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Department Description
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.
Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?
Role Description
Salesforce Professional Services is seeking an Engagement Delivery Director who shares our vision of bringing the power of cloud computing to enterprises. Engagement Delivery Directors are driving successful customer outcomes with our implementations and lead and run more complex, enterprise and strategic work.
Your Impact
- Serve as the overall Leader of the programme team and exhibit excellent leadership skills, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement
- Be the primary customer interface and perform programme (and project management activities where necessary) that ensures adherence to Salesforce methodology and project gates and governance
- Build and lead programme and plans; supervise and review progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of programmes and projects and identify and resolve issues to ensure project success
- Supervise utilisation of resources in alignment with resource allocation and budget. This includes on time entry and approvals for project timesheets
- Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed
- Being an extension to the account team to extend the Salesforce footprint
Basic qualifications
- + 10 years in Programme Management leading complex programmes of work, with direct responsibility for running teams including teams of Project Managers
- Experience and knowledge of managing manufacturing, automotive and / or energy programmes
- Ownership / experience of Strategic Governance Frameworks and Risk Management
- Proven history of delivering high quality results on schedule and within budget
- Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
- Ability to work effectively in a fast paced, high energy, team-oriented environment
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Available to be onsite with customers as needed (typically two days per week)
Preferred qualifications
- Project Management Methodology Certification such as Prince, PMP, SAFe, Scrum
- Consulting experience through a system integrator or software vendor
- Experience managing Salesforce implementations
Benefits & Perks:
Check out our benefits site (https://salesforcebenefits.com/international.html) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
Visit for the full breakdown!
Accommodations
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We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.