Employee Success Data Specialist

Responsibilities:

The responsibilities of the ES Specialist include but are not limited to the following:

Data Management for all forms of Employee data
Process Manager Self-Service (MSS) transactions on Workday
Audit Global Work Authorisation (GWA) for new hires and international transfers
Case management - case triaging, adhering to TAT, meet CSAT expectations
Contract management and BI Process
Performing data audits to ensure meeting clean data requirements
Create and analyse various HR reports
Extend Support to Onboarding process - Data reporting, query management
Support our centralised knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experience
Provide system testing support of employee tools as needed and also support on system enhancements
Ensure the accuracy of the internal Shared Services Community process documentation
Own data integrity of all employee change transactions by following the outlined peer review/audit process
Ensure compliance with audit requirements by completing work correctly and timely
Provide superior customer service to employees using our customer service portal by resolving Tier 2 queries
Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
Bring process optimisation ideas to meet our efficiency goals
Other duties and project work as required

Required skills/experience:

2-4 year's work experience in an HR Data Management or HR operations role
Experience with global HR Systems (Workday preferred)
Must have strong understanding of data integrity and data privacy requirements
Proven problem-solving skills with a passion for technology, process improvement, and continuous learning
Excellent verbal and written communication skills
Intermediate to Advanced knowledge of Excel
Proven ability to diagnose a problem, informed by data and lead correction efforts
Proven project management skills
Exceptional customer service orientation
Ability to prioritise competing priorities in a high-paced work environment
Drives results and is solutions-oriented
Ability to maintain confidentiality in all aspects of job responsibilities
Exceptional time management, organisational, prioritisation and follow-up skills
Works effectively in a team environment

Requirements For Success:

Problem Solving: uses rigorous logic to understand hidden problems and identify effective solutions without adding complexity
Communication: Possess excellent presentation skills and comfort presenting to upper management
Priority Setting: Ability to work well under pressure, handle multiple tasks in a fast-paced environment
Customer Focus: Ability to work cross-functionally and manage multiple responsibilities with tight deadlines
Detail Oriented: Focus on data accuracy and system integrity
* Trust: Demonstrated ability to handle highly sensitive data

Unleash Your Potential

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Client-provided location(s): Hyderabad, India

Job ID: Salesforce-JR309609

Employment Type: FULL_TIME

Posted: 2025-09-12T20:19:47