Employee Relations Manager

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Job Category
Employee Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

• Conduct ER investigations to include: gathering and analysing facts, applying relevant laws, policies, and past practice to reach conclusions and recommend management action. Partners with internal Employment Attorneys, Internal Audit, and other internal investigative bodies, as necessary.
• Interpret and apply corporate policies and practices, employment law, and other regulations to provide advice, guidance, or clarification for ER inquiries.
• Facilitate and apply interventions to resolve employee disagreements, conflicts, or misunderstandings when needed.
• Compile investigation findings into concise investigation reports and clearly communicate conclusions and recommendations to relevant stakeholders to drive for decisions.
• Deliver warnings and disciplinary actions when required.
• Maintain required documentation including intake and investigative notes, supporting documents, and final reports.
• Collaborate and partner with HRBPs, internal Employment Legal, HR partners, and Employee Success Shared Services organisations to review and implement workforce change or reduction strategy plans.
• Provide expertise and case management of ER issues, including Performance Management, from initial intake to resolution, received from managers, HR Business Partners (HRBPs) and other employees, for assigned business(es).
• Collaborate and partner with ER team members as required in day to day ER case management, ER projects and initiatives.
• Provide advice to Business leaders on emerging ER issues and influence decision making with a risk mitigation, best practice and company values mindset.
• Manage performance based escalations and bring to resolution
• Deliver expertise, consultation, guidance and coaching to managers and HRBPs to address employee behaviour and performance concerns; provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions which align with company approach, practices, and processes.
• Track, report, and analyse case trends utilising Salesforce's technology-based case management system.
• Apply project management skills to lead ER projects, especially in the creation and/or optimisation of ER processes in the region.
• Assist with the creation and implementation of further ER and HR related policies and templates.
• Collaborate closely with HR stakeholders to ensure consistency and compliance with applicable laws, regulations and Company policies.
• Create and deliver presentations to management on ER topics, trends and learnings.
• ER support for other locations for adequate APAC coverage.

• Demonstrated ability to conduct thorough, fact based ER investigations; ability to document and report cases in a detailed manner and to arrive at logical and fact based conclusions.
• Extensive HR experience, including broad HR Generalist knowledge, with a strong background in Employee Relations or a similar role that involved specific ER responsibilities.
• Business level English language ability including reading, writing, listening and speaking.
• Prior HR experience supporting ASEAN locations, in particular Indonesia, Thailand, Philippines &/or China.
• Understanding of key principles of performance management and demonstrated ability in guiding and coaching managers through a range of ER issues.
• Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment.
• Ability to operate/advise in the "grey" areas. Adept understanding of client motivations and business pain points; effective at leveraging inputs to influence solid business decisions.
• Comfortable dealing with conflict resolution.
• Ability to make decisions guided by policies, practices, procedures and business plans; receives general oversight and direction from Director, Employee Relations.
• Works independently; receives minimal guidance on day-to-day work and deliverables.

• Experience in working in a centralised ER or HR model.
• Experience working in a high volume, fast-paced environment, preferably in a high growth technology company.
• Creates and executes influence strategies that persuade key stakeholders to take action that will advance shared interest and business goals.
• Experience providing coaching and guidance to other HR members and Managers.
• Uses best practices and knowledge of internal or external business issues to improve delivery of services.
• Solves complex problems; takes a new perspective using existing solutions.
• This is a remote position; however, occasional office attendance may be required, typically 1-2 days per week.