Director - Field Service Engineering, AI

We are seeking an experienced Director of AI - Field Service Engineering to lead the strategy, architecture, and execution of our next-generation AI-powered Field Service solutions. This leader will be responsible for building and scaling a world-class engineering organization that delivers intelligent, agentic experiences for enterprise customers. You will drive the fusion of Generative AI, RAG (Retrieval-Augmented Generation), and enterprise-grade automation to reimagine how Field Service work is planned, executed, and optimized.

What you will be doing:

• Technical Leadership: Define and own technical vision of AI-native Field Service apps, integrating LLMs, and enterprise data systems.
• Engineering Execution: Lead multiple engineering teams, ensuring high-quality, scalable delivery aligned with business goals. Ensure enterprise-grade security, availability, performance and scalability.
• Product Partnership: Collaborate closely with Product, UX, and cross functional teams to drive innovation, rapid prototyping, and customer-centric solutioning.
• Platform Thinking: Champion reusability, modularity, and headless design principles to power multi-surface applications (web, mobile, chat, voice).
• Performance Management: Build, mentor, and grow high-performing teams; foster a culture of ownership, engineering excellence, and continuous improvement.
• Customer Innovation: Engage with strategic customers to co-create solutions, influence roadmaps, and ensure adoption of emerging capabilities.

Required Sills:

• 12+ years of experience in software engineering with at least 5+ years in engineering leadership experience.
• Deep experience building large-scale enterprise applications, preferably in Field Service, or related domains (e.g., CRM, ERP).
• Foundational AI Knowledge : Exposure to modern AI/ML techniques, especially Large Language Models, RAG workflows, or agent-based systems
• Track record of delivering AI-driven features from concept to production.
• Strong communication skills; ability to influence at all levels internally and externally.
• Bachelor's degree or equivalent experience in Computer Science, Software Engineering, or a related technical field

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $211,500 to $306,600.

For California-based roles, the base salary hiring range for this position is $230,800 to $334,600.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.