Director , Employee Relations

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Job Category
Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Employee Success is made up of HR professionals, Recruiters, Operations, and Coordinators that come together to continue to build out Salesforce. In Employee Success, we strive to bring on top talent and continue to build out our organization with the Aloha style treatment. Whether we are recruiting the next great candidate, refining our operations, we strive to provide the royal treatment and continue to build a great organization.


Role Description

The Employee Relations Director role based in India, Bangalore provides Employee Relations and Performance Management expertise, case management and consultation, within a centralized, Employee Relations (ER) function, for India. Responsible for ongoing development of; and leveraging common consistent practices and processes to ensure a fair and consistent approach across clients. Handles complex, high-risk or sensitive employee relations cases and can establish strong working relationships with local BP's and Leaders. Reports to the Senior Director, Employee Relations APAC & JPKT.

Your Impact

To be successful in this role you will be a great relationship builder at all levels; connect and build trust to ensure employees feel comfortable to discuss matters in a safe & neutral environment; work independently with minimal supervision, and respond promptly to communications as a priority; pay attention to the detail and accuracy of data while remaining calm under pressure; propose solutions and recommend plans for improvement that always align with best practice in company policy, values, guidelines, and respective country's legislation compliance. This is a hands on role with you being both a People Manager and an Investigtor.

Specific responsibilities include, but are not limited to:

• As a People Manager, you will inspire, lead, support and develop a high performing Employee Relations team.
• Conduct end to end ER investigations to include: gathering and analyzing facts, applying relevant laws, policies, and past practice to reach conclusions and recommend management action.
• Partner with internal Employment Attorneys, Global Ethics & Integrity, Internal Audit, and other internal investigative bodies, as necessary.
• Interpret and apply corporate policies and practices, employment law, and other regulations to provide advice, guidance, or clarification for ER inquiries.
• Lead the resolution of high-impact employee escalations, partnering with business leaders, HR, Legal, and Compliance to ensure timely, fair, and consistent outcomes.
• Facilitate and apply interventions to resolve low-risk employee disagreements, conflicts, or misunderstandings when needed.
• Compile investigation findings into concise investigation reports and clearly communicate conclusions and recommendations to relevant stakeholders to drive for decisions.
• Demonstrate proficiency in navigating case management tools to document and track ER cases, and actively contribute ideas for tool and process enhancements.
• Maintain required documentation including intake and investigative notes, supporting documents, and final reports.
• Collaborate and partner with HRBPs, internal Employment Legal, HR partners, and Employee Success Shared Services organizations to review and implement workforce change or reduction strategy plans.
• Provide expertise and case management of ER issues, including Performance Management, from initial intake to resolution, received from managers, HR Business Partners (HRBPs) and other employees, for assigned business(es).
• Provide guidance and support in sensitive employee situations, including mental health concerns, ensuring employees are treated with empathy while balancing organizational needs, legal obligations, and available support resources
• Deliver expertise, consultation, guidance and coaching to managers and HRBPs to address employee behavior and performance concerns; provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions which align with company approach, practices, and processes.
• Track, report, and analyze case trends utilizing internal Case Management Systems and present these to local Senior leaders on a quarterly basis.
• Apply project management skills to support ER projects, especially in the creation and/or optimization of ER processes in the region.
• Evaluate, and participate in defining how Employee Relations will use AI and other technologies to drive scale, consistency, and impact, with responsible data use
• Assist with the creation and implementation of further ER and HR related policies and templates as applicable to India.

• Must have demonstrated ability to conduct complex & thorough ER investigations; ability to document and report cases in a detailed manner and to arrive at logical and fact based conclusions.
• Minimum 12+ years of HR experience (can include broad HR background) with 6-8 years Employee Relations experience or equivalent role that included dedicated ER work in a People Manager capacity.
• Business level English language ability including reading, writing, listening and speaking.
• Understanding of key principles of performance management and demonstrated ability in guiding and coaching managers through a range of ER issues.
• Strong stakeholder management skills and ability to handle escalations.
• Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment.
• Ability to operate/advise in the "gray" areas. Adept understanding of client motivations and business pain points; effective at leveraging inputs to influence solid business decisions.
• Confident in dealing with conflict resolution.
• Ability to make decisions guided by policies, practices, procedures and business plans; receives general oversight and direction from Senior Director ER.
• Ability to work independently while collaborating with a regional/global team

• Experience in working in a centralized ER or HR model.
• Experience working in a high volume, fast-paced environment, preferably in a high growth technology company.
• Experience with systems including Workday, HR Acuity, Slack and Google
• Creates and executes influence strategies that persuade key stakeholders to take action that will advance shared interest and business goals.
• Experience providing coaching and guidance to other HR members and Managers.
• Uses best practices and knowledge of internal or external business issues to improve delivery of services.
• Solves complex problems; takes a new perspective using existing solutions.

• 4 India based direct reports