Director, Demo Tech Programs & Operations

Strategy & Operations plays a critical role for the Global Solutions Center of Excellence to help evolve the Solutions Organization into the next generation of talent, drive alignment between Product and Sales, and accelerate Salesforce's path to $50B. A cornerstone of this transformation is empowering Solution Engineers to deliver world-class demos in a scalable, efficient, and strategically aligned way.

The Director of Demo Tech Programs & Operations will drive and own program management across Demo Tech's key objectives, and collaborate with a variety of other organizations within Salesforce. They will play a key role in defining our demo transformation strategy, translating this vision into concrete roadmaps and work plans for the team, and orchestrating the team to deliver outstanding demo experiences to the field. Their primary focus will be executing against the objectives laid out in the Demo Tech V2MOM.

The Program Director will regularly brief executives, align to key stakeholders across the globe, work in a complex matrix environment, drive alignment, and build cross-functional relationships with product, sales, solutions and functional leaders (marketing, sales strategy, sales programs, enablement, business technology, etc.).

Scope:

• Serves as a key partner to the Demo Tech and Solutions CoE leadership team - helping translate strategy into operational reality, manage cross-functional programs, and accelerate delivery of our highest priority demo initiatives
• Manages and reports on delivery against Method 2: Demos workstreams in the Solutions CoE V2MOM, partnering across stakeholders to align workstreams and remove roadblocks.
• Owns Method 4: Operational Excellence measures in the Demo Tech V2MOM - optimizes processes and systems, drives accountability and informed decision making through data & analytics, and refines our comms & content strategy
• Acts as a strategic advisor and operational partner to the Demo Tech leader - providing visibility into initiative progress, surfacing key decisions, and supporting leadership communications and readiness
• Works with Solutions CoE Leader, Demo Tech Leader, and other members of the Leadership Team to drive the company's highest priority initiatives in the Demos space
• While focusing on Demos, works with the CoE Leadership Team to drive collaboration and cross-pollination across all of the Solutions CoE V2MOM to maximize our organization's impact

Skills/Expertise Required:

• Communicates effectively (written, verbal, and visual) and moves with ease between technical and non-technical audiences
• Turns big ideas into concrete action items, quickly understands dependencies, and sequences project plans accordingly
• Proactive and strategic - puts plans into motion before meetings end and brings potential solutions to risks that others haven't yet anticipated, enabling those around them to focus on the challenges immediately in front of them
• Accelerates time to value for every project in their portfolio, maximizes the ROI of invested time by focusing on the highest impact areas, and manages multiple projects / programs with ease
• Feels and acts with full ownership over projects, whether influencing, managing, or actively hands on keyboard
• Excellent cross-functional stakeholder management - builds strong relationships, navigates situations with high EQ, and maximizes the skills and priorities of each group for the greater good
• Leads with enthusiasm, optimism, and confidence - is a cornerstone for the team in every situation; motivates, challenges, and helps others to do their best work

Accommodations

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