Director, CMO Strategy & Planning

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Job Category
Marketing & Communications

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking a highly strategic, results-oriented, and experienced Director, Marketing Planning and Strategy, to serve as a critical partner and strategic advisor to the Chief of Staff to the CMO. This unique leadership role is central to driving the strategic execution and operational excellence of both our Strategy and Operations team and our Marketing initiatives at Salesforce.

Reporting directly to the VP of Marketing Planning and Strategy, this role will act as a force multiplier, ensuring seamless coordination, efficient operations, and effective communication across our dynamic and rapidly evolving team. This role requires a blend of strategic vision, deep marketing operations expertise, and exceptional communications to translate high-level strategies into tangible results, optimize workflows, and amplify the impact of our CMO Strategy & Operations team.

Responsibilities:

• Strategic Planning & Execution: Partner with the Chief of Staff to the CMO to define and drive the Strategy and Operations strategy, translating vision into actionable plans and ensuring meticulous execution across all initiatives.
• Operational Excellence: Lead the design, implementation, and optimization of marketing operations processes and systems for the Strategy and Operations team, enhancing efficiency, scalability, and data integrity.
• Cross-Functional Alignment & Collaboration: Serve as a central liaison and orchestrator across Strategy and Operations as well as across other key Marketing stakeholders, ensuring alignment, facilitating decision-making, and fostering cohesive execution.
• V2MOM & Goal Governance: Own the V2MOM (strategic planning framework) process for the Strategy and Operations team, driving creation, tracking, and governance to ensure alignment with overarching business objectives.
• Executive Communications & Presentations: Oversee the preparation of high-impact materials for key internal and external engagements, including executive briefings, Marketing Business Reviews, all-hands meetings, and strategic presentations, ensuring a consistent and compelling narrative for the Strategy and Operations team.
• Project & Program Management: Directly manage and/or oversee critical strategic projects and programs within the Strategy and Operations team, ensuring timely delivery and successful outcomes.
• Budget Management & Resource Optimization: Manage the Strategy and Operations budget, optimizing resource allocation, and ensuring efficient spend across initiatives.
• Team Enablement & Resources: Ensure the Strategy and Operations team has access to the necessary tools, training, and resources to operate effectively and achieve their goals.

• 12+ years of progressive leadership experience in marketing operations, marketing strategy, or a Chief of Staff role within a large, global enterprise technology company.
• Proven expertise in marketing operations, Finance or analytics. Advanced Excel skills required. Detail oriented and outstanding at handling large datasets
• Demonstrated success in driving strategic initiatives from conception to completion, with a strong focus on measurable business outcomes.
• Exceptional communication skills (written and verbal), with the ability to represent senior leadership, influence diverse stakeholders, and articulate complex information clearly and concisely.
• Strong interpersonal skills, with a proven ability to build and maintain strong relationships across all levels of a matrixed organization, fostering trust and collaboration.
• Highly analytical and data-driven, with the ability to translate insights into actionable strategies and optimize performance.
• Adept at anticipating needs, proactively identifying challenges, and developing creative solutions in a fast-paced, dynamic environment.
• Experience with Salesforce's V2MOM framework or similar strategic planning methodologies is highly desirable.
• Comfortable managing ambiguity, navigating change, and prioritizing effectively across multiple competing demands.
• Bachelor's degree or equivalent relevant experience required.

• Familiarity with the Salesforce ecosystem and internal processes.