Director Application Support, Estimation

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Job Category
Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Lead, mentor, and scale multiple engineering teams focused on building core estimation services and APIs under the Hyperscalers initiative.
• Define and execute a technical vision aligned with Salesforce's North Star Architecture, emphasizing modular, API-driven, and scalable design principles.
• Collaborate with product, UX, and data leaders to deliver cohesive solutions that enable faster, more accurate, and data-driven estimation.
• Oversee the design, implementation, and operation of systems supporting estimation, pricing, and value (ROI) logic for consumption-based products.
• Ensure architectural consistency, reliability, and observability across all services.
• Partner with cross-functional leaders to align engineering priorities with revenue, platform, and customer success goals.
• Champion a culture of innovation, ownership, and technical excellence - encouraging experimentation, learning, and accountability.
• Drive hiring, career development, and succession planning within the engineering organization.
• Promote diversity of thought and inclusion as catalysts for innovation and better business outcomes

• A cohesive, scalable engineering organization with clear ownership of estimation domains (size, price, value).
• Standardized, well-documented APIs powering estimation capabilities across multiple Salesforce products and channels.
• High-performing teams delivering measurable impact on deal velocity, quoting accuracy, and customer trust.
• Seamless collaboration across Engineering, Product, Architecture, and Analytics.
• Strong engineering culture rooted in clarity, autonomy, and continuous improvement.

• Proven experience leading and growing high-performing software engineering teams in complex, distributed systems environments.
• Strong architectural background, with experience designing API-first, service-oriented, or microservice-based systems at enterprise scale.
• Demonstrated ability to connect technology strategy to business value and measurable outcomes.
• Deep understanding of modern development practices: DevOps, CI/CD, observability, and agile delivery.
• Excellent leadership and communication skills - able to inspire technical teams and influence cross-functional partners.
• Experience in SaaS or consumption-based platforms preferred.
• Strong analytical and problem-solving abilities; comfortable navigating ambiguity.
• Commitment to diversity, inclusion, and team development.