Digital Enterprise Technology - Technical Program Manager

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Job Category
Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Ensure comprehensive alignment of deliverables across all contributing teams throughout the project and program lifecycle
• Facilitate comprehensive knowledge transfer and onboarding for new program members
• Drive the prioritization and execution of cross-functional program initiatives
• Oversee the meticulous tracking and management of all program documentation and artifacts
• Coordinate and monitor the progression and successful delivery of critical program milestones
• Lead and facilitate thorough program retrospectives upon closure and following the achievement of critical milestones to capture lessons learned and drive continuous improvement
• Actively engage with Portfolio Leaders to solicit and provide constructive feedback on Program Management tools, standards, and processes, identifying opportunities for enhancement
• Provide robust support to Portfolio Managers in the efficient intake and prioritization of new work
• Contribute significantly to Program Increment (PI) Planning (for SAFe-driven engagements) and other strategic work planning initiatives, synthesizing outputs into comprehensive program materials in close collaboration with Release Train Engineers (RTEs) and Product roles
• Orchestrate and manage intricate interdependencies between various projects and programs within the designated portfolios

• Coordinate with product, engineering, architecture, and business stakeholders to identify overall goals, vision, and measures of success for program
• Ensure the establishment and meticulous tracking of defined measures of success and Key Performance Indicators (KPIs) throughout the program
• Establish and enforce robust governance frameworks for decisions, escalations, and change controls pertaining to scope, schedule, and budget
• Effectively and accurately report delivery progress to program stakeholders
• Report key risks/issues to leadership and drive mitigations/resolutions
• Exercise diligent oversight and management of the program's financial budget
• Serve as a pivotal liaison, fostering seamless communication and integration between product teams, business units, and external stakeholders
• Collaborate with the Product team to identify and align on relevant GUS 'projects' for the program, ensuring their accurate creation in GUS in adherence to the established GUS work breakdown structure guidelines

• Bachelor's degree in Business Administration and/or Information Technology or equivalent experience
• 8+ years experience in Program/Project Role.
• Proficiency in enterprise-level software and collaboration platforms, including G-Suite, Smartsheets, or comparable systems
• Exceptional and highly effective interpersonal skills, complemented by superior verbal and written communication abilities
• Demonstrated ability to effectively synthesize business and technical requirements to develop robust project plans and estimates
• Proven capability to thrive in a dynamic, high-energy, and collaborative team-oriented environment
• Adeptness at managing multiple priorities concurrently and performing effectively under pressure
• Extensive experience and expertise in business process optimization pertaining to enterprise software and internal operational workflows

• Experience using Salesforce Technology
• PMP Certification or MSP Certification

• COMPOSURE: Demonstrates exceptional composure, particularly in high-stakes situations, coupled with strong customer-facing communication and interpersonal skills, enabling effective engagement in complex scenarios.
• EXPERTISE: Possesses working knowledge of industry best practices and a comprehensive understanding of the Salesforce product suite.
• CONSULTATIVE: Exhibits a highly consultative approach, capable of leading impactful workshops and skillfully tailoring messaging to diverse audiences and subject matter.
• LEARNER: Maintains a strong passion for continuous learning, actively pursuing education in emerging technologies and intricate business and technical concepts.

• INITIATIVE: Proactive and self-motivated, demonstrating a strong ability to anticipate needs and drive solutions independently.
• ACCOUNTABILITY: Takes ownership of deliverables and outcomes, consistently demonstrating reliability and commitment.
• ADAPTABILITY: Thrives in a dynamic environment, readily adjusting to changing priorities and embracing new challenges.