Customer Success Manager Senior Manager

Applications for this position will be accepted on an ongoing basis.

Salesforce Inc. seeks Customer Success Manager Senior Manager in San Francisco, CA:

Job Duties: Develop relationships with key business and IT stakeholders and become an expert on a customer's implementation by understanding their top business goals and priorities. Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that benefit customers' ongoing usage of Salesforce. Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Focus on business value and innovation to a customer's business, ensuring agreement on business goals and outcomes and construct strategies that place customer needs at the center and drives customer outcomes forward. Use the entire Salesforce organization as tools to drive individual customer outcomes and develop processes and tools to help their teams incorporate planning and prioritization best practices. Devise strategy to mitigate risks and remove blockers (e.g., political, technological, process, organizational capability, etc.) impeding team success and leverage expert insight of the customer's business to suggest effective approaches to complex business challenges and create novel approaches to solve complex problems. Create a culture of employee trust and psychological safety to support personal growth and effective teaming. Recommend appropriate Success Cloud offerings (e.g. Salesforce Services, Accelerators, etc.) and contribute and collaborate internally with the Salesforce team, share knowledge and best practices with team members, contribute to internal projects and initiatives and serve as Subject Matter Expert (SME) for specific technical or process areas. Telecommuting is an option.

Minimum Requirements: Master's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in related field, OR Bachelor's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and five (5) years of progressively responsible experience in the job offered or in any occupation in related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Strategic Planning, Budgeting, Resource Management and Execution of largescale projects; (2) Preparation of Program roadmaps, including critical milestones, budget expenditure and strategic goals; (3) Managing high level design deliveries; (4) Providing solutions and design mockups; (5) Release management; (6) Defect management; (7) Change request management; and (8) Impact analysis. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option.

Salary: $191,048.00 - $293,900.00 per annum.

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 22-114869. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $191,048 to $293,900.

For Colorado-based roles, the base salary hiring range for this position is $191,048 to $293,900.

For Washington-based roles, the base salary hiring range for this position is $191,048 to $293,900.

For Washington D.C based roles, the base salary hiring range for this position is $191,048 to $293,900.

For Maryland based roles, the base salary hiring range for this position is $191,048 to $293,900.

For California-based roles, the base salary hiring range for this position is $191,048 to $293,900.

For Hawaii-based roles, the base salary hiring range for this position is $191,048 to $293,900.

For Illinois based roles, the base salary hiring range for this position is $191,048 to $293,900.

For Minnesota based roles, the base salary hiring range for this position is $191,048 to $293,900.

For New Jersey based roles, the base salary hiring range for this position is $191,048 to $293,900.

For Vermont based roles, the base salary hiring range for this position is $191,048 to $293,900.

For Massachusetts based roles, the base salary hiring range for this position is $191,048 to $293,900.