Customer Marketing Associate Manager

If you're a self-starter with a passion for innovative technology and customer success, including killer closing skills - we're looking for YOU!

The Customer Marketing team is looking for a superstar to join us as we fuel marketing and supercharge sales with inspiring and relevant customer success stories focused on MuleSoft. This individual will be responsible for developing and nurturing long-term strategic marketing relationships with MuleSoft's most innovative customers and managing relationships with executives across the business.

The ideal candidate is an individual that has experience working with strategic partners, strong relationship-building and management skills and enjoys the blend of marketing, sales and business development. The role requires a strategic thinker to identify customers aligned to our go-to-market strategy and position joint marketing opportunities that get customers excited to share their success stories. This person will develop a deep understanding of our customers and their success stories, have excellent written and visual communication skills, and must relish operating in a fast-paced, entrepreneurial, and competitive environment with a focus on customer success.

Responsibilities will include developing and managing customer presentations and working with customers to secure commitment to participate in ongoing marketing activities (i.e. events, films, speaking engagements, thought leadership, digital content etc.).

Role and Responsibilities

• Prioritize and collaborate on top customer accounts for integrated joint marketing journeys by aligning with Sales, Product Marketing, Customer Marketing, C-Suite Marketing, PR and more.
• Strategically align with Product Marketing stakeholders to understand key narratives to determine and prioritize customer storytelling strategy for the year
• Use data and reporting to identify target customers
• Present regular updates to internal stakeholders
• Work closely with Customer Marketing Programs leads to curate marketing journeys to showcase how our thought-leading customers are driving transformation with Salesforce.
• Manage every stage of the co-marketing relationship lifecycle with exceptional attention to detail, making the engagement as easy for the customer as possible.
• Identify new projects and opportunities to amplify the impact of customer marketing. Lead and coordinate major programs that include multiple departments and goals.
• Build and maintain strong relationships with a diverse set of internal and customer constituencies, including creative, legal, finance, support, sales and marketing experts.
• Create compelling customer-facing and internal presentations.
• Support company events by confirming customer participation and highlighting their success.
• Be an effective business partner and provide consistent and clear communication.
• Own flawless execution and manage customer relationships through joint marketing engagements.

Required Skills / Experience

• 4+ years of relevant work experience (customer, partner, product and field marketing, sales, customer success etc.), including customer-facing experience.
• Proven experience effectively driving consensus across diverse teams in multiple departments, time zones, and functions with individual priorities.
• Demonstrated ability to manage multiple priorities at once.
• Demonstrated ability to deliver positive customer experiences.
• Experience in developing and delivering innovative and compelling presentations
• Experience in launching new and innovative ideas.
• Strong relationship-building skills with extreme attention to detail.
• Excellent written, Google Slide and PowerPoint skills.
• Dynamic, confident personality that is self-motivated and capable of working in a fast-paced, start-up environment.
• Can-do, positive, inspiring attitude with an outside-the-box, innovative and creative mindset.
• Passion for software-as-a-service, platform-as-a-service and disruptive thinking.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $109,200 to $150,200.

For Washington-based roles, the base salary hiring range for this position is $100,100 to $137,600.

For California-based roles, the base salary hiring range for this position is $109,200 to $150,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.