CS Planning & Operations - Senior Manager, Security Program

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is seeking a strategic and results-driven Senior Manager of Security to join our Customer Success Planning and Operations team. In this role, you will drive the advancement of our security program by managing our security project portfolio, creating a unified roadmap, conducting risk and remediation strategies, leading the execution of strategic security projects, and building out aa metrics and reporting dashboard . You will drive alignment across multiple cross company stakeholder groups and drive executive-level reporting. Success requires a strong understanding of security programs, program management skills, business acumen, analytical skills, and exceptional communication skills to further mature and manage our security program. Experience in security compliance, program governance, project execution, and an understanding of key security regulations (e.g., FedRAMP) is highly beneficial.
This role will report into the Senior Director of Privacy and Compliance.
Join an amazing team and make a meaningful impact!

As a Senior Manager, you will:
Drive Security Portfolio Management

• Create a Centralized Security Roadmap
• Maintain project intake and prioritization framework
• Maintain a centralized Security Project and Risk & Issues Inventory
• Lead cross functional security program governance meetings
• Maintain multi-quarter Security Program Roadmap meetings

• Drive strategic security related initiatives and act as a SME when applicable and pull in external stakeholders from other Security and Legal teams as needed
• Drive strategy development that connects Security regulations and standards into process and technical implementation
• Manage the project stage gate process to guide projects from strategy through implementation

• Maintain centralized inventory of all Standards and Policies that impact Customer Success
• Conduct gap assessments against current inventory to identify maturity of existing compliance and potential gaps
• Partner with leaders to diagnose gaps, mitigate risks, and implement course corrections that drive results
• Develop compelling, insightful recommendations to support executive decision-making and prioritization
• Translate gaps and remediations into actionable strategies

• Design and implement a communication strategy to ensure timely and effective stakeholder engagement and awareness
• Collaborate with teams to orchestrate business reviews, community calls, and leadership updates that drive alignment and decision-making
• Develop and deliver presentations for senior executives and various levels within their teams
• Lead various communication channels to optimize stakeholder engagement

• Act as an internal consultant, identifying root causes of challenges and presenting risk balanced solutions
• Operate with a self-starter mentality, balancing multiple priorities while driving clarity in complex situations
• Navigate evolving business priorities, ensuring a proper focus on both proactive and reactive initiatives

• Bachelor's degree in business, cybersecurity, or security management
• 8+ years of experience in strategy, security, compliance, management consulting, or related roles, preferably within the Salesforce ecosystem
• Expertise in managing multi-initiative security compliance programs with cross organizational stakeholder coordination and collaboration
• Expertise in managing a project portfolio with a risk based prioritization methodology, associated risks and issues, and associated multi year roadmap
• Expertise in Security Standard and Policy compliance monitoring with the development of risk based gap analyses and mitigation strategies
• Expertise in program management and organizational change, with the ability to manage multiple priorities, collaborate cross-functionally, and drive initiatives from insight to execution
• Strategic thinker with the ability to analyze trends, identify risks, and connect insights to action
• Problem solver able to quickly pick up on security challenges and craft effective solutions
• Proven ability to own end-to-end project success, from vision and requirements definition to design, development, launch, and post-launch analysis
• Outstanding executive presence, communication and interpersonal skills, with the ability to influence and collaborate optimally with team members at all levels of the organization
• Ability to thrive in a fast-paced, dynamic environment, balancing multiple priorities while delivering high-quality results
• Self-motivated, proactive, and results-driven, with a strong focus on continuous improvement and innovation
• Ability to zoom out (see the big picture) and zoom in (dive into the details)