Credit & Collections Analyst, Small Business

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Job Category
Finance

Job Details

About Salesforce

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Overview of the Role
Collection Analysts are directly responsible for working with our end user customers to receive payments for products and services. The position's contribution is that by ensuring that the accounts receivable portfolio turns into cash, the company's cash flow performance continues to grow each quarter. The investment community values our company at a high valuation multiple as a direct result of our excellent free cash flow performance. Consistent cash flow performance funds not only operating expenses but also investments in research and development to enable us to continue to grow.

• Works with customers in assigned customer portfolio to receive payments. Resolves customer A/R differences to the satisfaction of both SFDC and our customers. Uses good business judgment in working with/through other Salesforce.com employees including Sales to achieve results.
• Initiates contacts on assigned account base. Exercises good business judgment and due diligence in evaluating ability/intent to pay within the overall account relationship.
• Facilitate customer payments by providing necessary documentation to customer
• Resolves customer account differences working with other employees including Sales.
• Uses good judgment in balancing the ability to resolve issues with the need to escalate them to the appropriate person
• Participates on process improvement projects as assigned
• Provides reports on assigned portfolio as requested to A/R Operations management
• Ensures compliance with all company policies
• Provides training as requested.

• 2+ Years of Collections Experience
• Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Experienced in Customer relationship management and handling a variety of customer interactions
• Demonstrated initiative
• Ability to work independently
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
• Thrives in a team environment
• Past participation in process improvement initiatives and/or business improvement projects