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Job Category
Finance
Job Details
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This person will supports several post-sales functions, including but not limited to answering inbound phone calls and e-mails, handling billing inquiries, reminders sending, follow up payments and communicate and coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.
This person must be able to build strong business relationship with their cross function groups and be a key team player in the management of the customers' accounts. He/ she will need to produce ad-hoc collection status reports whenever necessary.
Responsibilities
- Diligent and strategic follow up of collections
- Effective monitoring of key customers and activities
- Owns and resolves incoming customer inquiries regarding invoicing, contract management, license provisioning, as well as account cancellations and reductions
- Diffuses and resolves escalated internal and external customer situations. Handles issues in the best interest of both customer and company
- Keeps accurate and detailed records of inquiries and all customer comments
- Communicates and coordinates with internal departments
- Promotes customer loyalty - makes save offers to customers who want to cancel/reduce and directs customers to appropriate material to improve customer value
- Suggests improvements to management team
Required Skills
- Fluency in Italian
- Good customer relationship skills to manage a variety of customer interations
- Demonstrated initiative
- Ability to work independently
- Excellent communication (written and verbal) skills
- Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
- Thrives in a team environment
- Able to use Microsoft suite of tools effectively
- Knowledge of salesforce.com application is a plus
- AR collection experience is a plus
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