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Business Analyst, Quote to Cash Innovation

AT Salesforce
Salesforce

Business Analyst, Quote to Cash Innovation

Indianapolis, IN

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Finance

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

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As a global company that's growing at the speed of light, we are seeking an senior analyst to join the Q2C Innovation team to help our Global Business Strategy Operations Organization scale. The team sets the strategic direction for transformation programs, driving cross-functional process improvement, technology implementation, and scale initiatives within Salesforce's Approvals business domain.

The successful candidate must possess strong communication and technical skills. This person will need to be able to quickly learn the approvals business domain and be able to apply the knowledge in conjunction with their business analysis skills. This person will primarily focus on detailed technical requirements gathering to support broader company initiatives & program goals. Our ideal candidate must enjoy working in a highly dynamic, fast-paced, and high-growth environment, as well as be experienced in working with & engaging global business stakeholders.

Responsibilities

  • Helps plan, facilitate and engage with business users at different levels to understand business needs, analyze and document their technical requirements.
  • Document functional & technical requirements of approval workflows, picklist values, assignment rules, approval queues, and other standard Salesforce configurations.
  • Conduct Data analysis using Salesforce reports & Tableau to support business decisions within Approvals Domain.
  • Work effectively across business and technical/development teams and help them understand the specifications/requirements for technical development, testing, and implementation.
  • Support UAT through identification of test scenarios, develop test scripts, and execute end-to-end testing and user acceptance testing as needed.
  • Update current state and produce future state process documentation & artifacts.

Required Skills/Experience

  • 3 - 5 years of hands-on experience as a business system analyst, specifically in the areas of enterprise systems, Quote to Cash, Quote or CPQ Approvals or Revenue Lifecycle Management.
  • Ability to connect business requirements to functional application capabilities quickly and assess the appropriate relevance of incorporating different product technologies to business problems; ability to learn new applications and technologies.
  • Experience with process flow mapping and building out future state process flows. Experience with Lucid chart a plus.
  • Experience working with both business and technical teams, coordinating solution design, development/configuration, and deployment across multi-dimensional teams.
  • Analytical mindset and data-driven competencies are a must with the ability to dig under the hood and leverage usage and adoption data points to drive value and change.
  • Proven ability to coordinate a diverse set of business users to develop cohesive and streamlined requirements, documentation, and user acceptance criteria.
  • Excellent spoken and written communication as well as receptive listening skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
  • Excellent team player able to work within a global operating model, including virtual and distributed cross-functional teams, with the flexibility to work across different time zones.
  • Ability to support team members and improve work processes.
  • Salesforce Administrator Certification Preferred.

Applications will be accepted until 08/14/2025.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

For Colorado-based roles, the base salary hiring range for this position is $73,900 to $101,700.

Client-provided location(s): Indianapolis, IN, USA; Austin, TX, USA; Dallas, TX, USA; Denver, CO, USA
Job ID: Salesforce-JR301946
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Leave
    • Return-to-Work Program
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Professional Coaching
    • Work Visa Sponsorship
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Unconscious Bias Training
    • Diversity, Equity, and Inclusion Program

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