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Tableau / CRM Analytics Consultant
Job Location:
Casablanca, Morocco
Department Description:
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
Employment Type:
Hybrid Full-time
Job Responsibilities:
Consulting Services: Provide expert consulting services to executive-level customers to define strategic objectives and transformational opportunities related to CRM Analytics and Tableau within the Salesforce platform. Engagement Planning: Collaborate with cross-functional teams to develop clear plans for the execution of change programs, considering people, process, and technology aspects to maximize the value derived from Salesforce. Requirements Gathering: Engage with stakeholders to gather business requirements and translate them into actionable recommendations for CRM Analytics and Tableau solutions. Solution Design: Design and architect CRM Analytics and Tableau solutions tailored to customers' specific needs and objectives, ensuring alignment with best practices and industry standards. Data Analysis and Visualization: Utilize Tableau and CRM Analytics capabilities to analyze data, uncover insights, and create interactive dashboards and reports that drive informed decision-making and business growth. Training and Enablement: Provide training and enablement sessions to customers and internal teams on CRM Analytics and Tableau functionalities, ensuring adoption and proficiency across the organization. Customer Engagement: Build and maintain strong relationships with customers, serve as a trusted advisor and thought leader in CRM Analytics and Tableau. Business Intelligence Development: Analyze business requirements, design and build visualizations and dashboards, leveraging Tableau best practices to deliver effective BI solutions. Data Modeling and Integration: Develop data models and integrate data from multiple sources into Tableau for analysis and reporting purposes, ensuring data accuracy and consistency. Performance Optimization: Perform performance analysis and optimization of Tableau reports, dashboards, ETL processes, and other components to enhance system efficiency and user experience.
Required Skills and Qualifications:
- Bachelor's Degree in Computer Science, MIS, or related discipline, with 5+ years of experience in Business Intelligence, Data Visualization, Data Analytics, and Analytics solution delivery.
- 2 - 3 years of proven ability crafting Tableau and/or CRM Analytics reports (or similar Analytics tools: QuickView, PowerBI, ...) and interactive Dashboard/Visualizations, with experience in filters, parameters, calculated fields, and working with multiple data sources.
- Strong proficiency in SQL and relational database models, with experience in data modeling and developing UML diagrams.
- Experience with report scheduling, row-level security, and performance optimization is highly desirable.
- Familiarity with Agile methodology and experience working in an agile environment.
- Excellent communication and presentation skills, with the ability to present complex ideas to technical and non-technical audiences.
- Self-starter with strong problem-solving skills, able to think innovatively and deliver against tight deadlines.
Preferences:
- Experience in performance analysis and optimization of reports, dashboards, and ETL processes.
- Knowledge of Data governance infrastructure, including tuning performance issues and system operations.
- Tableau Public profile with published content is a plus.
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