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Job Category
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
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The Agentforce Senior Technical Architect is a recognized expert and demonstrated thought leader in the technical and functional application of Agentforce for enterprise customer engagements. This role significantly influences the successful architecture and delivery of complex Agentforce projects and drives internal knowledge scaling.
This senior-level position sits within CSG Professional Services, on the Data Excellence team. Its functions are split equally between delivery and internal employee enablement, whereby half of the role is customer-facing and involves serving Salesforce's enterprise Agentforce customers as a technical advisor, and the other half is spent on enabling CSG employees on Agentforce by providing technical expertise; documenting reference architecture; building reusable tools, assets, and patterns; running live enablement sessions; and providing from-the-field feedback (Voice of the Customer) to the Product and Engineering organizations to contribute to product enhancements.
Key Responsibilities
- Serve as the go-to subject matter expert on Salesforce Agentforce for internal teams and enterprise customers, providing deep insight into its capabilities, technical architecture, potential applications, and crucial limitations. Advise definitively on optimal use cases, implementation patterns, and when alternative or complementary solutions are more appropriate for a given use case.
- Act as a senior escalation point for critical or complex Agentforce project challenges, providing expert diagnosis, recommending strategic and technical solutions, and guiding teams toward successful resolution.
- Lead the technical design and hands-on development of complex Agentforce solutions, including creating and editing agents, prompts, topics, actions, flows, and writing necessary Apex and SOQL code to meet customer requirements.
- Partner with customers and account teams to assess business challenges, identify high-impact Agentforce use cases, define solution scope, develop detailed technical designs, and articulate the business value of proposed solutions to foster successful adoption and identify future opportunities.
- Lead and contribute to mentorship and enablement programs, developing and delivering technical content, documenting reference architectures, building reusable assets and patterns, and running internal training sessions to scale Agentforce knowledge within CSG.
- Maintain a high degree of expertise on the rapidly evolving Agentforce product roadmap and the broader generative AI landscape through continuous self-directed learning.
- Provide critical "Voice of the Customer" feedback to Product and Engineering organizations based on field experience, directly contributing to product enhancements and future features.
- Actively partner with GTM counterparts during pre-sales activities by providing expert technical validation, shaping scope, and contributing to the development of future Services offerings related to Agentforce and AI.
- Manage parallel engagements across multiple (typically 2-3) strategic clients simultaneously, meeting a utilization target of 50%.
Qualifications and Skills
- Practical, hands-on, real-life Agentforce experience guiding customers on the use of the technology.
- Salesforce AI Specialist certification and Agentblazer Innovator status is required.
- Experience with AI-related data integration technologies and concepts, including RAG, vector databases, search indexes, and knowledge bases, specifically how they apply to grounding Agentforce solutions with enterprise data.
- Strong understanding of data management concepts for structured and unstructured data within the Salesforce ecosystem (including Salesforce CRM and Data Cloud) and external systems, including data integration, transformation (ETL/ELT), and data governance considerations.
- Comprehensive and current knowledge of the rapidly evolving LLM (Large Language Model) landscape, including understanding the specifications, strengths, weaknesses, and ideal application scenarios of major foundational models, the tooling ecosystem, and the state of frontier models relevant to enterprise AI deployments.
- Relevant Salesforce experience in Sales Cloud, Service Cloud, and Data Cloud, and related certifications (Salesforce Administrator, Service Cloud Consultant, Sales Cloud Consultant, Data Cloud Consultant) are a strong plus.
- Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids, and the ability to conceptualize and create sophisticated diagrams and documents.
- Knowledge of Data Governance, Data Security, and Data Privacy concepts and regulations is preferred.
- Salesforce Data Cloud Consultant certification is preferred.
- BA/BS degree or foreign equivalent in a technical or related field.
- Willingness to travel when needed (expected to be less than 10%).
Required Qualities
- PASSION: Passionate about Customer Success.
- BEGINNER'S MIND: Always learning; approaches each interaction with open mind; great listener and hands-on.
- LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships.
- COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.
- STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message.
- TEAM PLAYER: Proficient at collaboration and working with members of a team.
- URGENCY: Ability to move fast and drive business value and results.
- TRUST: Trusts the company's core values; shows integrity, transparency, and reliability.
- ADAPTABLE: Excels in high levels of uncertainty and change.
- COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community's knowledge and resource base.
Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
For New York-based roles, the base salary hiring range for this position is $133,400 to $293,900.
For Colorado-based roles, the base salary hiring range for this position is $121,300 to $244,500.
For Washington-based roles, the base salary hiring range for this position is $121,300 to $268,900.
For Washington D.C based roles, the base salary hiring range for this position is $133,400 to $268,900.
For Maryland based roles, the base salary hiring range for this position is $133,400 to $268,900.
For California-based roles, the base salary hiring range for this position is $133,400 to $293,900.
For Hawaii-based roles, the base salary hiring range for this position is $121,300 to $244,500.
For Illinois based roles, the base salary hiring range for this position is $121,300 to $268,900.
For Minnesota based roles, the base salary hiring range for this position is $121,300 to $244,500.
For New Jersey based roles, the base salary hiring range for this position is $133,400 to $293,900.
For Vermont based roles, the base salary hiring range for this position is $121,300 to $244,500.
For Massachusetts based roles, the base salary hiring range for this position is $121,300 to $268,900.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.