Agentforce Senior Technical Architect

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Job Category
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking a visionary and deeply experienced Senior Technical Architect to spearhead the technical strategy and execution within our Agentforce practice. In this leadership role, you will be the chief architect for our most complex, enterprise-grade intelligent agent solutions, leveraging the full power of Agentforce, the Einstein 1 Platform, and Data Cloud.
This is more than a delivery role; you will define architectural standards, mentor a team of architects and consultants, and serve as the foremost technical authority for our largest enterprise customers. You will blend profound technical expertise with strategic business acumen to shape the future of AI-driven customer engagement on the Salesforce platform.Your Impact
Architectural Leadership & Governance

• Define and govern the architectural vision, standards, and best practices for the Agentforce practice.
• Lead technical governance, conduct architecture review boards, and ensure solutions are scalable, secure, and performant.
• Mentor and develop other technical architects and developers, fostering a culture of excellence and innovation.
• Drive the creation of reusable assets, accelerators, and intellectual property to scale delivery across the practice.

• Architect and oversee the implementation of sophisticated, AI-powered intelligent agents using Agentforce and the Einstein 1 Platform.
• Serve as the lead technical expert on flagship projects, guiding teams through complex full-stack implementations across Apex, LWC, Salesforce Flows, and advanced AI orchestration frameworks.
• Lead by example, rapidly prototyping advanced concepts and PoCs to de-risk complex engagements and secure customer investment.

• Design and govern complex integration strategies connecting the Salesforce ecosystem with heterogeneous enterprise systems and external AI services.
• Architect mission-critical, secure, and scalable data foundations for GenAI workflows, with a strong emphasis on Salesforce Data Cloud.
• Provide expert guidance on leveraging enterprise data platforms like Snowflake, BigQuery, or Databricks in conjunction with Salesforce.

• Serve as the lead technical authority in pre-sales cycles for our most strategic accounts, partnering with Account Executives and Solution Engineers to shape winning solution strategies.
• Translate complex business challenges into cohesive technical blueprints, multi-year roadmaps, and compelling business cases.
• Command the respect of C-suite executives and enterprise architects, leading high-stakes client workshops and strategic advisory sessions.

• Act as the ultimate technical escalation point for critical project challenges, ensuring successful outcomes and client satisfaction.
• Harvest best practices and client insights to create reusable IP and directly influence the Salesforce Agentforce and Einstein product roadmaps.
• Champion thought leadership through white papers, conference presentations, and community engagement.

• Salesforce Certified Application Architect and/or System Architect. Salesforce Certified Technical Architect (CTA) is strongly preferred.
• 10+ years of progressive, customer-facing experience in enterprise software, with at least 5 years in a dedicated architecture role.
• Deep, hands-on expertise with the Salesforce Platform (Sales, Service, or Industry Clouds) and its programmatic capabilities (Apex, LWC, Asynchronous Processing).
• Demonstrable experience architecting solutions using Salesforce Einstein 1 Platform components.
• Proven experience designing and implementing LLM-based solutions, including deep familiarity with RAG architectures, agentic workflows, prompt engineering, and function calling.
• Mastery of system integration patterns (APIs, middleware, event-driven architecture).
• Exceptional ability to engage, influence, and build credibility with C-level stakeholders and technical executives.
• Superb communication, presentation, and visualization skills (e.g., whiteboarding complex architectures, solution storytelling).

• Salesforce Certified Technical Architect (CTA).
• Salesforce certifications: AI Associate, Data Cloud Consultant.
• Extensive, hands-on experience with Salesforce Data Cloud is highly desirable.
• Familiarity with enterprise data platforms (Snowflake, BigQuery, Databricks).
• Experience with AI model observability, prompt governance, and MLOps principles.
• Deep knowledge of data privacy, security frameworks, and enterprise compliance.

• Visionary Architect & Pragmatic Builder: You design for the future while delivering tangible value today.
• Deep Technical Authority: You are the go-to expert for the most difficult AI and Salesforce platform challenges.
• Executive-Level Advisor: You build long-term, trusted relationships with senior business and IT leaders.
• Practice and People Leader: You are passionate about elevating the skills of the entire team and pushing the boundaries of what's possible.

• Define the future of AI within the Salesforce ecosystem on our most strategic client accounts.
• Operate at the intersection of cutting-edge Salesforce AI technologies and complex enterprise challenges.
• Mentor the next generation of Salesforce architects and build your legacy as a thought leader.
• Access world-class enablement and a clear path for continued career growth and impact in a flexible, hybrid work environment.