On Call Overnight Attendant

POSITION SUMMARY

Greet and welcome arriving guests as they enter the resort. Assist both arriving and departing guests with luggage.

ESSENTIAL JOB FUNCTIONS

• Meet and greet guests at their car/transport vehicle. Welcome and escort guests to and from their rooms and assist with luggage handling during the check-in and check-out procedure. Inform guests of all safety features and promote and up-sell resort outlets, amenities and features. Attend to door and all luggage duties.
• The bell services agent being in a guest-contact position, answers guests' questions on the tram, pointing out Resort features, giving information and up selling amenities of the Resort.
• Store guest baggage upon request and assist with the loading and unloading of baggage into and out of vehicles. Summon taxis and any other concierge duties.
• Transfer of guest luggage and golf clubs to ensure proper handling and completion. During check-in process, Bellman to explain guest rooms, key lock, emergency exists, check bathroom toiletries, luggage rack in closet, offer ice, telephone extensions, check air conditioning, offer T-times and ensure guest accommodations are up to expectations.
• Maintain the check-in station and lobby for appearance of presentation.
• Perform luggage pulls, pushes during remote check-ins and remote check-outs and conduct room delivery and room drops for guests. Explain and promote both Resort and surrounding area features.

• Overnight Shifts include: delivering all of the guests folio's that are departing that morning to the guest's room. Acting as the onsite maintenance/concierge in helping the guests with requests given from Guest Services or the Front Desk.
• Assisting Guest Services and Front Office Departments. This may include aiding the Bell stand with delivery runs, such as keys to a guest locked-out of his or her room. Any additional request involving assignments (light-duty in nature) as requested by the manager on duty.
• Occasionally being a facilitator, directing guests to awaiting trams during large break-outs of groups of guests from the Conference Center.
• Being eyes and ears on the Resort, ready to report any anomalies, traffic hazards or circumstances which need to be reported to Security Department, the Bell Captain or Front Office Management team.

• A comprehensive 401k plan with matching contributions, three weeks of paid time off in your first year, and excellent choices for group health insurance.
• Free Lunch: Enjoy complimentary daily meals in the employee cafeteria from 11 am to 2 pm.
• Free Tee Times: Enjoy complimentary access to our golf course.
• Access to other resort amenities such as tennis, pickleball, and the Loch Ness pool.
• Access to the on-site fitness center at no cost.
• Receive up to a 30% discount on spa and food & beverage services.
• Employees relish a special accommodation rate of $125 per nightacrossall Salamander locations, spanning from the exquisite Montego Bay, Jamaica, and historic Charleston, SC, to scenicAspen, CO, and vibrant Washington, DC.

• Must be able to speak, read, write and understand English.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written and use of two-way radio device.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Must be able to handle guest golf clubs for storage.
• Must be able to respond to guest requests and business volume quickly and efficiently.
• May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.

• Tasks are performed both indoors and outdoors. Temperature is moderate and controlled by resort environmental systems; however, will be required to work at an outside environment during the course of the day to assist with luggage and transportation. Length of time of these tasks may vary from day to day and task to task.
• Must be able to stand and exert well-paced mobility for up to 4 hours or more in length.
• Must be able to exert well-paced ability to reach other departments and locations of the hotel on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to easily use Bellman hand cart to facilitate luggage transfer for guests.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Must be able to adhere to Front rotation system at Bellstand.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors
• Must be able to change activity frequently and cope with interruptions