Cocktail Server - Fiat Lux

POSITION OBJECTIVE

To provide luxurious service to guests on our rooftop bar lounge, Fiat Lux. Known by locals as Charleston's premier rooftop dining destination, Fiat Lux provides an experience that delights all of the senses. It is the destination for specialty cocktails and an extensive wine list paired with spectacular panoramic views overlooking the Holy City. Whether guests join for lunch, dinner, or only cocktails, the rich, elegant interiors ushers them into a setting they won't want to leave while the rooftop views are truly an unparalleled experience that cannot be found anywhere else in Charleston.

ESSENTIAL JOB FUNCTIONS

• Greet guests upon arrival in a friendly, positive manner.
• Take orders for and serve all food and beverage requests, using suggestive selling techniques.
• Respond quickly to the guest's requests, keeping a sense of urgency.
• Clear tables during service.
• Ensure station and table set-ups are complete and perform various side duties as assigned by the Outlet Supervisor/ Manager.
• Demonstrate a complete knowledge and understanding of the sequence of service, food and beverage core values, and Hotel Bennett service standards.
• Have full and complete knowledge of the menu and the wine list. Know about menu items, ingredients, preparation methods and garnishes for all dishes, to be able to guide the guest through the menu and make any suggestions or recommendations in the guests' interest.
• Be aware of all cashiering procedures and the handling of all payment methods. Understand and follow all POS procedures and policies as stated in the Cash Handling Policy.
• Work effectively with all Service Professionals, such as culinary, server assistants ensuring efficient and effective teamwork.
• Ensure that all work areas and stations are always kept clean and tidy.
• Perform all opening, side and closing duties as well as all daily and weekly duties to the set standards as outlined in the Departmental Training Manual.
• Attend pre-shift, weekly and monthly meetings to be well-informed about events, promotions and other news concerning Hotel Bennett.
• Understand how to operate the equipment used in the outlet and to protect all assets in the outlet and in the hotel.
• Assist all guests (internal and external) with any inquiries or requests in a pleasant, helpful manner.
• Actively participate in and follow all health and safety policies and procedures set out for Hotel Bennett
• Other duties as assigned.

• Must be 21 years of age or older.
• High school diploma or general education degree (GED) required.
• Food and beverage knowledge strongly preferred.
• A minimum of 6 months experience as a server in a full-service establishment.
• Must be minimum age to serve alcohol.
• Food safety certification preferred.
• Responsible alcohol vendor certification preferred.

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F).
• Must be able to stand and exert well-paced mobility for a minimum of 8 hours in length. Walking and standing are required for much of the work day and possibly for 8 hours or more.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.