Date Posted:
2024-04-18
Country:
France
Location:
Goodrich Aerospace Europe Sas, 22 Chemin De La Crabe, 31300 Toulouse, France
Position Role Type:
Unspecified
Collins Aerospace is looking for a Customer Support Manager (F/M) who will work as the technical field representative to support Aerostructures local airframers and airline customers.
The Customer Support Manager act as the primary liaison between customers and Collins Aerostructures' Aftermarket Technical Support organization.
This is a hybrid role based in Toulouse with a mix of Customer & Collins on-site presence.
Primary Responsibilities :
- Strengthen coordination with Airframer customer service operations center with on-site presence.
- Ensure the liaison between Airframer customer service operations center and Collins Aerostructures teams to facilitate complex AOG resolution.
- Collaborates with Aftermarket support functions i.e., Aftermarket Technical Services, MRO & Spares to ensure coordinated response for both technical and commercial solutions.
- Expedite & prioritize Collins One Off repair resolution requiring Airframer statement.
- Detect early / emerging sign of issue at the airframer, understand gaps & direct toward relevant team for strategy & action plan definition.
- Interface directly with Airlines at all levels to ensure exceptional customer experience as well to support field and fleet data collection.
- Provide time bound technical support to Airlines including technical inquiry resolution, product updates, maintenance troubleshooting, and training.
- Travel regionally to make onsite customer visits. Developing and maintaining airline relationships to ensure a strong positive customer experience.
- Support Operator/OEM/Industry conferences with technical service/support and nacelle solutions.
- Act as Voice of Customer for aftermarket issues and assist in support of Supplier Survey deliverables.
- Identify and implement continuous improvement initiatives by promoting CORE and CI culture.
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Profil :
Bachelor's degree with 3-5 years of experience, or equivalent experience in technical customer support.
Flexible and motivated with strong relationship building skills.
Ability to communicate and make presentations.
Possess nacelle / engine components knowledge and ability to read engineering drawings and maintenance documentations (AMM, CMM, IPC, SRM)
Strong ability to multi-task by managing multiple projects simultaneously and set priorities.
Fluent in English both verbal and written.
Experience with Continuous Improvement Tools.
Interested in this position? Apply now and join us !
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