Customer Service Executive

Date Posted:
2024-03-25
Country:
Malaysia
Location:
Hamilton Sundstrand Customer Support Centre (M) Sdn Bhd, No 9, Lengkuk Keluli 2, Bukit Rajah Industrial Estate, 41050 Klang, Selangor, Malaysia
Position Role Type:
Unspecified

• Interface between customers and repair organization
• Implement commercial policies and in so doing to ensure that the customers are provided with an efficient service which includes quotation, invoicing, shipping and attending to customer's query in a timely manner.
• Ensure that compliance on customers' requirement based on contractual agreement.
• Update customers on the status of their repair orders by sending a weekly status report.
• Coordinate continual improvement activities to raise the level of customer satisfaction.
• Logs and coordinates the corrective actions required on all customer complaints until closure of issues.
• Logs all customer compliments to identify and maintain attributes which endear customers.
• Support departmental and organization CORE engagement activities.
• To identify, control, segregate, account and maintain all work records in the archives as designated by the Quality Assurance Manager.
• To complete any other task assign by Customer Service Manager or the management team.
• To conform to all company procedures and safety precautions.
• Participate in EH & S Program and obey EH & S Rules and Procedures

• Degree /Diploma in Business Administration or related.
• Min 3-5 years of similar working experiences in Customer Service
• Proficient in MS Office
• Candidates with some experience in with SAP is needed/preferred.
• Good interpersonal and communication skills
• Fluent in both written and oral English and computer literate