Join a leading fintech company that’s democratizing finance for all.
Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
About the Team & Role
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We’re looking for an experienced Program Manager to join our growing Research Operations (ResOps) team.
At Robinhood, ResOps provides the infrastructure, processes, and tools to support all UX and Market Research activities in an efficient, effective, and ethical way. Our team leads org-wide programs related to vendor management, participant recruiting, data privacy/security, and knowledge/insight management, so you'll work horizontally across the research team and may also be embedded on certain projects that require specialized operational expertise when research staffing is limited.
This role will report to the Research Operations Manager and can be located in the following office locations (Menlo Park, CA; New York, NY; or Seattle, WA) which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What You'll Do
Below is a sampling of projects related to this role. This person will lead our Tool & Supplier Suite and serve as a core contributor in several other areas.
- Tool and Supplier Suite: Build and maintain relationships with research vendors and agency partners — including new vendor procurement, privacy & legal onboarding, SOW/PO management, budgeting, renewals, staying on top of new offerings, and managing internal employee access.
- Process Improvement: Create and manage processes and relationships between Research and cross-functional partners — including procurement, compliance, legal, security, A/V, and others. Also identify the need for new internal processes, templates, and guidelines to improve team efficiency, and optimize processes and documentation over time.
- Data Privacy and Compliance: Establish frameworks to govern the conduct of research and uphold high standards in ethics, privacy, and data protection. Manage compliance with research ethics and legal standards, including participant consent and data security protocols.
- Participant Recruitment and Engagement: Design and improve participant management workflows for inviting, screening, and conducting research with customers and prospects. Occasionally step in and contribute on projects that might be new, fast, or have lots of moving pieces — including in person and remote research methodologies.
- Knowledge and Insight Management: Maintain a research archive of past research, and build new ways of sharing research across Robinhood team members.
- Research Enablement: Track and manage research operational items (e.g. NDAs, gift cards, facilities requests), highlight timely issues that researchers face and take quick action to resolve them, and find and implement new ways to improve the effectiveness and development of the research team (e.g., conferences, speakers, training, new tools, etc.).
What You Bring
- 5+ years experience as a program manager, or project manager with a background in research and/or research operations.
- Experience working with UX and Market Research teams on a large scale.
- Track record of operating independently, being detail-oriented, and delivering results in a highly organized manner.
- Experience in a fast-paced environment that requires independent time management, task prioritization, and experience identifying problems and working toward solutions.
- Communication skills for interacting with researchers, internal stakeholders, and research participants.
- Experience working with research tools and vendors (Qualtrics, Sprig, Suzy, dscout, Great Question, participant panels, etc.).
What We Offer
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning and development, and more!
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more!
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. You can view comp zones for our US office locations in the chart below. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
US Zone 1: Menlo Park, CA; New York, NY; Seattle, WA; Washington, DC
US Zone 2: Denver, CO; Westlake, TX; Chicago, IL
US Zone 3: Lake Mary, FL
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Click here to learn more about available Benefits, which vary by region and Robinhood entity.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.