Physical Security Operations Lead

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We're seeking daring problem solvers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast paced team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

At Robinhood, our Physical Security team lives by a core value: Safety First. We are dedicated to safeguarding our employees, workspace, and customers—putting their safety and security first in all our actions. We are dedicated to protecting people, assets, and the Robinhood brand while maintaining operational resilience across all environments.

We're looking for a Physical Security Operations (PSO) Lead to drive the effectiveness, development, and deployment of our onsite guard force operations. In this critical role, you'll take a hands-on approach to shape and implement security policies, coordinate event security strategy, handle budgets, conduct facility risk assessments, and lead training initiatives for the Physical Security Operations team. You'll play a key part in helping Robinhood prevent, respond to, and recover from security incidents—protecting both our people and our spaces.

This role is based in our Menlo Park, CA office, with in-person attendance expected 5 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Manage daily operations for an expanding international and domestic contracted physical security guard force
• Draft, review, and put into effect policies for the safety and protection of our global operations
• Develop, implement, and be responsible for formal training programs for security officer roles including, standard operating procedures, incident response protocols, communication plans, etc.
• Work closely with team members across different areas to set up security protocols for future office expansions
• Display unwavering dedication to upholding the highest ethical standards, demonstrating a track record in managing highly confidential and sensitive information
• Develop and implement an event security program for large international marketing events/product launches and also manage internal employee events. Develop event security plan frameworks alongside key partners.
• Be responsible for facility risk assessments and propose key risk-management actions
• Coordinate efforts with cross-functional partners on projects including the response to security concerns
• Participate as a key member of the Crisis Management Program supporting incident response plans, emergency action plans, and more
• Deliver core security solutions, alternatives and recommendations in support of Executives

What you bring

• Demonstrated ability in a corporate security operations leadership role
• 5+ years of vendor management experience
• Experience planning, leading and delivering advanced global protective strategies
• Experience with residential security systems and operations
• Familiarity with security program automation and implementation
• Ability to travel between offices regionally and globally
• Excellent written and verbal communication skills
• Ability to manage multiple projects simultaneously, working autonomously, and navigate ambiguity with ease
• Experience building and scaling operations in a high-growth, rapidly adapting environment
• Experience managing, coaching, and retaining talent
• Demonstrated ability to handle confidential information with discretion and emotional intelligence
• Experience in change management, administration, and vendor management

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.