Market Operations Associate - Options

About the team + role:

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Market Operations team’s mission is to deliver an excellent end-customer experience while minimizing firm risk and enabling the seamless operation of cutting-edge brokerage products. We support Robinhood’s dynamic trading offerings by handling core middle office functions, processing transactions, and tackling critical operational risk tasks.

As a Market Operations Specialist (Options), you’ll help scale and refine our Options Operations desk! You’ll support daily risk management activities, resolve customer-impacting escalations, and collaborate with teams across Robinhood to ensure the smooth functioning of our options business.

This role is based in our Lake Mary, FL, Denver, CO, or Chicago, IL office(s), with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do:

• Perform daily options operational tasks such as expiration processing and account-level risk management
• Independently identify process inefficiencies, design improvements, and implement scalable solutions
• Act as a point of contact for teammates on complex cases, and escalate appropriately when needed
• Partner with Product and Engineering teams to prioritize features and test the functionality of our options products
• Support desks across Market Operations with out-of-hours responsibilities, including flexing across multiple time zones

What you bring:

• Active FINRA Series 7 and Series 63 licenses (or the equivalent)
• Active FINRA Series 4 license
• Familiarity with Robinhood’s Options Onboarding process
• Excellent communication and customer service skills, with a drive to improve the client experience
• Demonstrated expertise in complex financial topics like options and margin
• Flexibility to work outside regular hours and adapt to the evolving needs of the business
• Comfort working autonomously, multitasking, and prioritizing in a fast-paced environment
• Experience with SQL and/or Python is a plus, but not required