Margin Specialist

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We seek innovative minds. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where high-reaching people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Market Operations team at Robinhood is responsible for traditional middle office brokerage operations. We aim to offer an outstanding end-customer experience and manage firm risk while championing innovative brokerage and financial products. We’re looking for a specialist to help grow our Margin team.

As a Market Operations Specialist (Margin), you’ll be responsible for account level risk management and operations. Handle daily responsibilities for our margin business: analyze and resolve margin calls, communicate with customers on complex issues, review risk alerts, test margin product functionality, and review outbound communications and educational materials. Additionally, you’ll be expected to help scale our processes, tools, documentation, and workflows, and be a key member in helping us grow our team. Along with the broader Market Operations team, you’ll work cross-functionally with our clearing, product, compliance, and engineering teams to improve operational efficiency and maintain our high-quality standards!

This role is based in our Chicago, IL; Denver, CO, or New York, NY offices, with in-person attendance expected at least 3 days per week. 

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

Please connect with your recruiter for more information about this role’s application window.

What you’ll do

• Review daily margin calls and implement the firm's margin sellout process
• Research, prioritize, and resolve margin-related escalations
• Communicate with customers in a live support environment through email or phone support
• Mitigate firm and customer risk through intraday alert monitoring and proactively resolve account issues
• Partner with our clearing, engineering and product teams to drive efficiency and to improve our margin offering
• Keep detailed records in accordance with standard operating procedures
• Ensure adherence to firm procedures and industry regulations
• Be a subject matter expert during critical system outages or issues

What you bring

• Bachelor's degree or relevant experience
• FINRA Series 7 and Series 63
• Understanding of equities and option strategies
• Demonstrated proficiency with technology and data-driven tools, with a forward-thinking approach to automation and process improvement.
• Strong analytical skills, including critical thinking and data analysis. Skilled in applying digital tools to tackle ambitious tasks and improve efficiency.
• Familiarity with Regulation T and Rule 4210
• Outstanding attention to detail and effective at solving complex issues
• Strong knowledge of Robinhood's products
• Experience with retail client margin calls
• Bonus: FINRA Series 24 and Series 4

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.