Credit Business Analyst

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

Robinhood’s Money collections and recoveries team develops groundbreaking products, designs state of the art decision frameworks, and builds systems that serve our customers. Our team seeks to push the boundaries of what consumer banking products and experiences can look like.

We are actively seeking talented professionals with a demonstrated background in consumer finance collections and recoveries to help set up a best-in-class function. A function that treats customers humanely and helps them overcome challenging financial situations. Join us as we revolutionize the consumer finance landscape and redefine the way people interact with their money.

This role is based in our [Washington D.C., New York City, NY, or Menlo Park, CA] office(s), with in-person attendance expected at least [3] days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Leverage data, technology and customer-back thinking to design initiatives that help us deliver solutions for customers that are in need
• Leverage analytical framework and insights to build best-in-class collections and recovery capabilities in areas like Segmentation, Offer Strategy, Contact Strategy & operations to best serve delinquent/charged off customers in resolving their debt and improving their financial lives
• Collaborate cross-functionally with partners from product,operations and engineering to launch new experiences in market that help drive efficiencies
• Be entrepreneurial and seek information/data to solve complex problems

What you bring

• Strong quantitative analytical skills
• 7+ years of demonstrated ability building analytical strategies across in collections and recoveries in the consumer financial services
• Hands-on experience with SQL / R / Python (Pandas, Scikitlearn etc.)
• Experience in designing and interpreting randomized testing frameworks
• Strong communication skills and ability to simplify complex programs and focus on key areas of leverage
• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field with equivalent experience considered.

Leadership expectations [For managerial roles only]

Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here’s what we expect from them:

• Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech.


• Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly.


• Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity.

What we offer

• Challenging, high-impact work to grow your career


• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching


• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents


• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more


• Employer-paid life & disability insurance, fertility benefits, and mental health benefits


• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!


• Exceptional office experience with catered meals, events, and comfortable workspaces.

Client-provided location(s): New York, NY, Washington, DC, Denver, CO, Chicago, IL, Menlo Park, CA

Job ID: 7187994

Employment Type: OTHER

Posted: 2025-08-27T18:32:54