Sr. Manager, Technical Program Management

As the Senior Manager, Technical Program Management for Live Operations, you will lead a team of Technical Program Managers, providing them with leadership and direction in the successful delivery of projects and programs critical to maintaining the stability, performance, and recovery capabilities of our live game portfolio. This demands not only precise and comprehensive planning encompassing all phases of the project lifecycle but also unwavering, reliable execution that minimizes disruption and maximizes efficiency. A crucial element of this role is the cultivation of strategic foresight, enabling you to anticipate future challenges and opportunities within the live operations landscape. 

Your central responsibility involves the direct oversight and management of complex technical initiatives, proactively identifying and resolving critical incidents and underlying issues that could impact game services and player experience. A fundamental requirement for success in this position is your adeptness at synthesizing intricate technical details and articulating them into clear, concise, and understandable strategic objectives. This ensures seamless alignment and a shared understanding of goals across diverse engineering, product, and operational teams, thereby fostering a culture of operational excellence and continuous improvement. Beyond project delivery, you will be instrumental in the professional development of your team, actively guiding and mentoring technical program managers to enhance their skills, methodologies, and impact. You will also forge strong collaborative partnerships with technical product managers and engineering managers, ensuring a unified and cohesive approach to live operations strategy and execution.

Responsibilities:

• Lead a team of mid to senior technical program managers who coordinate and deliver multiple high-profile, complex, technical projects affecting teams across Riot.
• Lead efforts to continuously improve Riot’s ability to develop collaboratively with other teams in Riot.  
• Facilitates alignment of cross disciplinary teams working towards common goals.
• Grows team knowledge and implementation of program management best practices.
• Understand fiscal practices and controls, recording, and reporting on program expenditures & ROI.

Required Qualifications: 

• 8+ years of relevant industry experience
• Experience growing teams and direct reports to achieve organizational goals.
• Excellent teamwork, team leadership, communication, and stakeholder management
• Experience with iterative development methodologies like Scrum & Agile, and ALM tooling (i.e. JIRA)
• Experience implementing delivery solutions for technical teams in alignment with product roadmaps and strategic priorities.
• Understanding technical components of projects including architecture, tools and deployment practices that development teams employ.
• Desire to improve Riot's ability to make the impossible happen for players.

Desired Qualifications:

• Previous program experience in a large distributed organization.
• Experience managing programs that build and deploy products or infrastructure solutions on a global scale.
• Experience managing hardware/software/video game products through the entire life cycle – from conception, development and launch to maintaining and operating a live service.
• Experience working on a variety of software products in the gaming or entertainment space

For this role, you'll find success through craft expertise and collaboration that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.