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Customer Claims Representative II

Montgomery, AL

A Career at Rheem: Where Comfort Is Your Calling

At Rheem, we're dedicated to bringing comfort to people's lives. As a leading global manufacturer of heating, cooling and water heating equipment, we're innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It's an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact people's lives-every day.

This exciting role as a Customer Claims Rep II will be responsible for researching and resolving deducted claims for warranty, pricing discrepancies, shortages, overages, concealed shortages, damages promotional items, etc. for both parts and water heaters. Also creates credit and debits for pricing adjustments, freight claims and account resolution. Pull reports, assign claims, and take steps to prevent subsequent deductions whenever possible.

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The position will serve our Water Heating Division, for Montgomery, AL.


• Research and resolve deducted parts and water heater claims in a timely manner. Direct to appropriate party for approval on larger claims.
• Gather documentation pertinent to specific problems, review for completeness and accuracy, and maintain all research within Oracle.
• Track and pull proof of delivery with all carriers.
• Respond to customer's inquiries in a timely manner (internal and external customer)
• Originate credit and debit claims needed to resolve pricing discrepancies, freight claims and account resolution.
• Pull claim status reports and appropriately assign claims.
• Inform management of deduction abuse, excessive claims, or internal breakdowns in check applications, processes, etc.
• High level of customer service diplomacy in maintaining patient and friendly tone in all communication.
• Ability to effectively communicate to channel partners.
• Adjust warranty contracts in Oracle Install Base.


  • High school diploma or general education degree (GED)
  • Associates Degree Preferred
  • 2 years of bookkeeping, accounting, claims or finance experience or related education.
  • Basic data entry of 30 words per minute (will be assessed)
  • Basic MS Office Skills - Word, Excel, and Outlook (will be assessed)
  • Ability to read, and comprehend short correspondence, and memos
  • Ability to carry out instructions furnished in written, oral, or diagram form
  • Ability to effectively navigate through several computer programs simultaneously.
  • Ability to prioritize multiple tasks and deal with numerous interruptions
  • Demonstrated ability to work well with others in a team environment
  • Able to work weekends, staggered shifts, and holidays
  • History of regular and consistent attendance at work

Rheem is an Equal Opportunity Employer

Notice to Third Party Recruitment Agencies:

Please note that Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

In the event a recruiter or agency submits a resume or candidate without an agreement, Rheem and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, will become the property of Rheem.


Client-provided location(s): Montgomery, AL, USA
Job ID: rheem-23000340
Employment Type: Other