Receptionist

Title

Receptionist

We are RMC

Interested in working for a company that is dedicated to serving communities through the restoration of homes and businesses? A company that provides opportunities for advancement while learning alongside a group of experienced, dedicated, skilled remediation leaders? Restoration Management Company is that company. Founded on the premise of hard work, dedication, and commitment to its employees, the expansion of our services throughout the Northwest, Southwest, and Central territory has only been possible through the growth, development, and advancement of our employees! Our family-owned business has been going strong for 40 years, and we wouldn't be here without the hardworking and dedicated team we're lucky to have. Are you ready to be a part of our journey!

Description

Pay Rate: $20.21- $21.64 Hourly (DOE)

Restoration Management Company expects each, and every employee to embrace and apply in their daily activities the following company CORE VALUES: Teamwork, Integrity, Quality, Humility and Safety. These, in addition to the requirements listed below, are essential to the success of your career with Restoration Management Company.

Job Summary

Serves as the company's first point of contact, greeting visitors, welcoming out-of-town employees, and directing them appropriately. Receptionist's duties include offering administrative support across the organization, and coordinating front-desk activities, including receiving packages/deliveries, distributing correspondence, and redirecting phone calls. This position reports directly to the Call Center Manager.

Key Responsibilities

Core responsibilities for the position are as follows:

• Welcomes and directs visitors to appropriate locations and/or parties. Notifies personnel of visitor's arrival
• Provides general information to all internal and external customers
• Maintains a visitor log and issues security badges to all visitors
• Provides effective and courteous service to all visitors
• Delivers excellent customer service, projects a professional and courteous demeanor in person, on the telephone, and via e-mail
• Processes all incoming and outgoing mail
• Sorts mail daily and distributes
• Signs for packages, notifies appropriate personnel, and secures safe storage
• Maintains inter-office mail through courier service
• Always keeps the reception area clean and tidy
• Assists with ordering and inventory of office supplies, letterhead, mailing supplies for Corporate Services department
• Maintains conference / training room schedule
• Updates and distributes company phone list
• Provides general administrative / clerical support and other management requests as needed

Experience/Requirements

The position of Receptionist requires the following:

• A minimum of 3-4 years of experience working as a receptionist or in a customer service-related field
• Possession of a High School Diploma or equivalent
• Excellent verbal and written communication skills
• Reliable and punctual attendance
• Friendly and likeable demeanor
• Proven ability to multi-task and maintain organization of tasks
• Working knowledge in MS Office (Word and Excel)
• Upbeat, energetic, positive, mature, and professional attitude
• Maintains a professional appearance
• Highly customer service oriented
• Great attention to detail
• Ability to maintain composure during busy and/or stressful situations
• Capable of working in a team environment or as an individual
• Available to work after hours when necessary, especially during peak season

Safety Requirements

• Regulatory Requirements: Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards.
• Personal Protective Equipment (PPE): Required PPE may include gloves, masks, goggles, hard hats, and safety footwear. All employees must wear PPE as required for their specific roles and job site conditions.
• Ergonomic Practices: Practice ergonomic principles to prevent musculoskeletal disorders. This includes proper desk setup, using adjustable chairs, and maintaining good posture while seated.
• Office Safety Protocols: Adhere to established office safety protocols to maintain a secure work environment. This includes the following guidelines for the proper use of office equipment and ensuring that workspaces are free from clutter to prevent trips and falls.
• Safety Training: Complete all mandatory safety training sessions, including but not limited to hazard communication, emergency response, and safe equipment handling.
• Reporting Safety Concerns: Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation.
• Emergency Procedures: Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes, and emergency contacts.

Physical Requirements

General Physical Abilities:

• Lifting and Carrying: Ability to lift and carry materials or equipment weighing up to 25 lbs. regularly and up to 50 lbs. with assistance.
• Physical Activities: Ability to perform tasks that require, walking, bending, reaching, crouching, kneeling, climb, squat, crawl, lift above shoulder, reach, and twist.
• Sitting and Standing: Prolonged sitting or standing required (in office, driving and/or at job sites). Regular alternating between sitting and standing
• Repetitive Motions: Continuous repetitive motion and tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry).
• Machinery Operation: Capacity to operate machinery and tools as required by job tasks, which may involve fine motor skills and hand-eye coordination.
• Visual Ability: requirement for clear vision (e.g., close work, computer use, eye coordination)

Working Conditions

Office Environment:

• Indoor office setting for corporate roles, including working with standard office equipment (computers, phones, printers). May involve regular meetings, (in person or zoom) and collaboration with team members.

Field Environment:

• Outdoor fieldwork at restoration sites, which may include residential, commercial, or industrial properties. Duties may involve exposure to different weather conditions (sun, rain, snow, heat).

Hazardous Environments:

• Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE.
• Work after hours and weekends given our 24/7 business operations

Travel Requirements:

• May include travel to and from job sites, requiring the use of company vehicles. Possibility of attending out-of-town training or conferences.

Additional Information

Occasional overtime may apply

Location

Corporate (Livermore)

Territory

-

Full-Time/Part-Time

Full-Time

Exempt/Non-Exempt

Non-Exempt

Req Number

ADM-25-00023

About the Organization

Restoration Management Company, Northern California's largest emergency service / restoration company is a growing, profitable, privately held company headquartered in Livermore, California. Established in 1985, Restoration Management Company has been providing reliable, year round emergency service, 24-hours-a-day for water, smoke and environmentally damaged property - to commercial, industrial, and residential clients.

We offer:

- Full-time positions;

- Opportunity for advancement;

- Competitive benefits (medical, dental, vision, EAP, 401k and matching, and life insurance)

- PTO

- Paid holidays

- Competitive salaries

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


This position is currently accepting applications.

Client-provided location(s): Livermore, CA

Job ID: RestorationManagement-6903314

Employment Type: FULL_TIME

Posted: 2025-08-15T20:24:57