Learning and Development Coordinator

Title

Learning and Development Coordinator

We are RMC

Interested in working for a company that is dedicated to serving communities through the restoration of homes and businesses? A company that provides opportunities for advancement while learning alongside a group of experienced, dedicated, skilled remediation leaders? Restoration Management Company is that company. Founded on the premise of hard work, dedication, and commitment to its employees, the expansion of our services throughout the Northwest, Southwest, and Central territory has only been possible through the growth, development, and advancement of our employees! Our family-owned business has been going strong for 40 years, and we wouldn't be here without the hardworking and dedicated team we're lucky to have. Are you ready to be a part of our journey!

Description

Pay Rate: $25.14 - $36.58 Hourly (DOE)

Corporate Office Location: 3090 Independence Drive Livermore, CA 94551

Restoration Management Company expects each and every employee to embrace and apply in their daily activities the following company CORE VALUES: Team Spirit, Integrity, Quality, Humility and Safety. These, in addition to the requirements listed below, are essential to the success of your career with Restoration Management Company.

About the role:

At RMC, we believe our people are the foundation of our success — and the Learning and Development Coordinator plays a vital role in fostering their growth and engagement. This position goes beyond administrative support; it is responsible for driving the execution of learning and development programs that enhance skills, elevate performance, and strengthen our culture.

You'll coordinate all aspects of learning program delivery — from planning timelines and communication to tracking completions and evaluating results. Working closely with HR, leadership, and program owners, you'll ensure every initiative is well-organized, communicated effectively, and measured for impact.

Job Summary

In this role, you'll bring RMC's learning and engagement initiatives to life — ensuring that every training, communication, and event connects employees to our mission and values. You'll serve as the operational hub of the Learning and Development function, translating strategy into action and maintaining visibility into all program timelines, updates, and outcomes.

The ideal candidate is detail-oriented, proactive, and outcome-driven, with strong project management skills and a passion for helping people learn and succeed. You'll balance executional excellence with creativity, ensuring each initiative is not only delivered seamlessly but also makes a measurable difference.

Key Responsibilities

Core responsibilities for the position are as follows:

Program & Project Management

• Manage project plans and timelines for learning, onboarding, and engagement programs — ensuring all milestones, communications, and deliverables are achieved on schedule.
• Partner with program owners to define objectives, deliverables, and success criteria for each initiative.
• Track enrollment, attendance, completion, and compliance certificate data, maintaining accurate and timely records across systems.
• Monitor program progress, identify risks or delays, and take proactive steps to keep initiatives on track.
• Collaborate with operations and branch leaders to ensure employees meet training and compliance requirements.

• Serve as producer and coordinator for online and in-person training sessions — managing setup, breakout rooms, facilitation logistics, and overall flow to ensure smooth execution.
• Coordinate physical room setup for live sessions and provide clear standards and guidance to other locations to ensure consistency in presentation, technology, and learner experience across all branches.
• Support live and hybrid training sessions, including scheduling, distributing materials, and coordinating follow-up communications.
• Maintain and update learning libraries, course materials, and resource repositories to ensure accuracy and accessibility.

• Create and distribute program communications, invitations, and reminders aligned with RMC's tone, brand, and timelines.
• Maintain version control for templates, guides, FAQs, and visuals — ensuring all updates reflect current systems, facilitators, and key information.
• Develop concise reference materials, training videos, and learner FAQs that support employee self-service and knowledge retention.

• Serve as the first point of contact for learning-related inquiries, assisting employees with access, troubleshooting, and navigation support.
• Track and verify completion of onboarding and required training activities, ensuring accurate documentation and certificate filing.
• Support company-wide initiatives, such as onboarding, benefits open enrollment, and recognition programs, that strengthen engagement and connection.

• Collect and analyze participation, feedback, and completion data to assess program effectiveness and return on investment (ROI).
• Prepare progress reports and dashboards for HR and leadership to inform decision-making.
• Maintain and update the Learning Management System (LMS) to ensure data integrity and accurate tracking across all regions.
• Identify and recommend process or communication improvements to increase efficiency, consistency, and learner engagement.

• Associates' or Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field.
• 2-4 years of experience in HR support, people operations, or training coordination.
• Experience supporting employee onboarding, learning programs, or compliance initiatives is preferred.

• Project Management & Organization: Strong ability to plan, prioritize, and deliver multiple programs simultaneously while maintaining attention to detail and accountability for results.
• Technical Proficiency: Skilled in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) and collaboration platforms such as Zoom (including breakout rooms and whiteboard features), Smartsheet, Asana, Canva, SurveyMonkey, and Google Workspace.
• Learning Systems: Tech-savvy and quick to learn new platforms such as Learning Management Systems (LMS) and HR Information Systems (HRIS).
• Communication & Collaboration: Excellent written and verbal communication skills with the ability to translate complex ideas into clear, engaging materials. Build strong partnerships across teams and stakeholders.
• Creative Execution: Acts as a bridge between creative concepts and technical execution to ensure high-quality, visually consistent materials and presentations.
• Analytical & Detail-Oriented: Comfortable managing data — including sorting, tracking, and analyzing participation metrics — to support program reporting and continuous improvement.
• Adaptability & Problem Solving: Demonstrates initiative and flexibility in managing competing priorities, troubleshooting issues, and maintaining forward momentum in dynamic environments.
• Passion for People Development: Genuinely interested in employee growth, engagement, and learning; brings energy and enthusiasm to every initiative.
• Professionalism & Integrity: Maintains confidentiality and exercises discretion in all aspects of work.

• Experience coordinating training sessions, workshops, or employee development programs.
• Familiarity with HR policies, compliance requirements, and reporting.
• Ability to handle confidential information with discretion in a fast-paced environment.
• Experience as a Virtual Producer, coordinating and managing online events, webinars, or virtual meetings to ensure smooth execution and high engagement.

• Regulatory Requirements: Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards.
• Personal Protective Equipment (PPE): Required PPE may include gloves, masks, goggles, hard hats, and safety footwear. All employees must wear PPE as required for their specific roles and job site conditions.
• Ergonomic Practices: Practice ergonomic principles to prevent musculoskeletal disorders. This includes proper desk setup, using adjustable chairs, and maintaining good posture while seated.
• Office Safety Protocols: Adhere to established office safety protocols to maintain a secure work environment. This includes the following guidelines for the proper use of office equipment and ensuring that workspaces are free from clutter to prevent trips and falls.
• Safety Training: Complete all mandatory safety training sessions, including but not limited to hazard communication, emergency response, and safe equipment handling.
• Reporting Safety Concerns: Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation.
• Emergency Procedures: Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes and emergency contacts.

• Lifting and Carrying: Ability to lift and carry materials or equipment weighing up to 25 lbs. regularly and up to 50 lbs. with assistance.
• Physical Activities: Ability to perform tasks that require walking, bending, reaching, crouching, kneeling, climbing, squatting, crawling, lifting above the shoulder, twisting.
• Sitting and Standing: Prolonged sitting or standing required (in office, driving, and/or at job sites). Regular alternating between sitting and standing
• Repetitive Motions: Continuous repetitive motion and tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry).
• Machinery Operation: Capacity to operate machinery and tools as required by job tasks, which may involve fine motor skills and hand-eye coordination.
• Visual Ability: requirement for clear vision (e.g., close work, computer use, eye coordination)

• Indoor office setting for corporate roles, including working with standard office equipment (computers, phones, printers). May involve regular meetings (in person or zoom) and collaboration with team members.

• Outdoor fieldwork at restoration sites, which may include residential, commercial, or industrial properties. Duties may involve exposure to different weather conditions (sun, rain, snow, heat).

• Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work requires strict adherence to safety protocols and the use of PPE.
• Work after hours and weekends, given our 24/7 business operations

• May include up to 30% travel to and from branch locations requiring the use of personal or company vehicles. Possibility of attending out-of-town training or conferences.