Workplace Experience Specialist

How you'll add value:

• Support day-to-day needs for the R365 Mexico team, providing effective and timely solutions. Escalate questions as needed to ensure appropriate resolution. 
• Proactively identify opportunities to streamline processes and improve the employee experience. 
• Support the employee onboarding and offboarding, including new hire orientation, records entry and updates, and terminations.  
• Create and update knowledge base articles to ensure our internal processes are documented and up to date. 
• Oversee the submission and tracking of monthly and ad hoc invoices to ensure timely and accurate payments.  
• Serve as the primary point of contact between the company and building management for all facilities-related matters. 
• Coordinate employee access to the building, including managing security badges, key cards, and visitor registration. 
• Support onboarding and offboarding processes related to workspace access and security credentials. 
• Address and escalate facilities issues (e.g., maintenance, cleaning, HVAC) with property management in a timely manner. 
• Monitor shared co-working space usage and ensure it meets employee and operational needs. 
• Communicate facility updates, closures, and procedures to relevant employees and stakeholders. 
• Maintain supplies and equipment for shared spaces, ensuring functionality and cleanliness. 
• Collaborate with IT and HR to ensure workspace readiness for new hires or team changes. 
• Coordinate in office events and create a fun and engaging work environment for the team. 

What you'll need to be successful in this role:

• 3+ years of experiencein workplace or office coordination, facilities, or related administrative support roles  
• Proficient in Microsoft Office tools 
• Experience using HR Systems to manage employee data and processes. Experience with Workday is a plus. 
• Experience managing the day-to-day operations of an office space 
• Experience managing vendor relationships 
• Excellent English written and verbal communication skills; ability to communicate clearly with peers and employees 
• Must be process oriented, with a focus on continuous process improvement 
• Experience auditing data to ensure data integrity  
• Experience building out process workflows, SOPs, and other process documentation