Support Specialist, POS

How you'll add value:

• Prompt customers for information necessary to troubleshoot problem reports 
• Reach out to customers by phone and / or screen share as necessary to understand problem reports 
• Identify solutions to problem reports and deliver them to customers 
• Help customers understand POS integration functions 
• Route non-POS customer issues to appropriate teams and team members 
• Diagnose and document software defects and escalate them to Operations Support Manager 
• Participate in live chats 
• Manage personal queue of customer tickets 
• Identify gaps in company self-help documentation 
• Train and mentor new team members at the request of Support management 

What you'll need to be successful in this role:

• Bachelor’s degree with emphasis in business and / or finance and / or accounting and / or computer technology preferred 
• Restaurant industry experience 
• Strong understanding of general business principles 
• Excellent problem-solving skills 
• Strong customerservice skills 
• Clear and effective oral and written communication 
• Strong grasp of software and internet technologies 

Client-provided location(s): Mexico City, Mexico

Job ID: 532c84c2-f56c-42a6-86f9-c7c6098ca00c

Employment Type: OTHER

Posted: 2025-07-09T21:43:16