Support Specialist, Operations

How you'll add value:

• Prompt customers for information necessary to troubleshoot problem reports
• Reach out to customers by phone and / or screen share as necessary to understand problem reports
• Identify solutions to problem reports and deliver them to customers
• Help customers understand R365 software operations, catering, scheduling, and manager log functions
• Route non-operations customer issues to appropriate teams and team members
• Diagnose and document software defects and escalate them to Operations Support, Manager or Lead
• Participate in live chats
• Manage personal queue of customer tickets
• Identify gaps in company self-help documentation
• Train and mentor new team members at the request of Support management

What you'll need to be successful in this role:

• Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred
• Restaurant industry experience
• Strong understanding of general business principles
• Excellent problem-solving skills
• Strong customer service skills
• Clear and effective oral and written communication
• Strong grasp of software and internet technologies