Support Specialist, Integration

How you'll add value:

• Prompt customers for information necessary to troubleshoot problem reports  
• Identify solutions to problem reports and deliver them to customers  
• Help customers understand R365 Non-POS integrations functions  
• Route non-integrations customer issues to appropriate teams and team members  
• Diagnose and document software defects and escalate them to Integrations Support Manager or Lead  
• Participate in live chats  
• Manage personal queue of customer tickets  
• Identify gaps in company self-help documentation  
• Train and mentor new team members at the request of Support management  
• Assist Manager, Integration Support in rolling out and supporting new non-POS integrations 
• Other duties as assigned 

What you'll need to be successful in this role:

• High attention to detail 
• Excel knowledge 
• Flexible and adaptable based on the needs of the client and internal team 
• Solution oriented mindset with ability to articulate under pressure 
• Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation 
• Strong technical aptitude with experience communicating across multiple platforms 
• A passion for helping people get the most out of technology 


PREFERRED QUALIFICATIONS
• Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred 
• Restaurant Industry Experience 
• Strong understanding of general business principles  
• Previous experience in a Support Role 

Client-provided location(s): Mexico City, Mexico

Job ID: 911ebc1b-957f-4d1f-9b16-2e726aa04625

Employment Type: OTHER

Posted: 2025-07-09T21:49:42