Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
In this leadership role overseeing Inbound BDRs and Outbound MDRs, you will drive team success through dedicated coaching and a commitment to on-going professional development. You will be responsible for assessing skill levels, creating development plans, and providing regular coaching via one-on-ones, team sessions, and targeted training initiatives to ensure continuous improvement and the achievement of individual and team goals.
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This role is hybrid - in-person at our office in Austin, TX several days/week.
How you'll add value:
- Performance Management & Coaching: Provide daily guidance and conduct structured weekly one-on-one sessions with each team member to review performance against key metrics, develop strategic approaches for lead qualification and conversion, and address any operational challenges.
- Meet & Exceed Goals: Ensure team attainment to established quotas for qualified opportunities set and pipeline generated, while upholding organizational core values in all prospect interactions.
- Continuous Training: Facilitate regular team training focused on inbound lead engagement best practices, qualification methodologies, platform/tool proficiency, and product knowledge.
- Process Optimization & Lead Management: Define, monitor, and refine inbound lead routing rules and qualification criteria. Collaborate closely with Marketing and Sales Operations to optimize CRM workflows for efficient lead handling and prioritization by the Inbound team.
- KPI Tracking & Reporting: Establish, track, and analyze key performance indicators (KPIs) specific to your team (e.g., lead response time, contact rates, qualification rates, SQL conversion).
- Leadership & Team Environment: Foster a positive, high-performance team culture. Act as a visible and accessible leader, providing consistent support and motivation to the Organization.
- Cross-Functional Collaboration: Maintain regular, proactive collaboration with all stakeholders team to ensure alignment on lead generation quality, provide feedback on campaign effectiveness, and optimize the marketing-to-sales handoff process.
- Strategic Input: Participate in the strategic planning process, providing input on Inbound processes, team design, and technology requirements to support team success.
- Additional duties as assigned.
What you'll need to be successful in this role:
- 1-2 years of experience in team leadership or direct management preferred.
- A consistent record of achieving performance goals, combined with experience helping team members reach their own objectives.
- Strong understanding of standard SDR/BDR platforms, tools, and methodologies, with the ability to train team members and serve as a key resource.
- Excellent communication skills (written and verbal), with the ability to engage effectively with individuals and the team.
- Ability to teach, coach, and foster the professional development of team members.
- Strong organizational and time-management skills, with the proven ability to work autonomously and manage priorities.
- Proficiency in analyzing performance data to identify key trends, forecast potential outcomes, and guide strategic planning.
- Experience guiding teams through organizational change, including the adoption of new processes or technologies. Proven ability to collaborate effectively with cross-functional teams to achieve shared goals.
R365 Team Member Benefits & Compensation
- This position has a salary range of $80,000-$120,000 + commission. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
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DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.