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Reputation.com

Sr. Solution Engineer

Austin, TX

Why Work at Reputation?

  • We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.
  • Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.
  • The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
  • We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.
  • Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.
  • Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

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As a Reputation Senior Sales Engineer, you will help prove the value of our solution to prospective clients and will become the trusted advisor on how our solution drives their business forwards. A successful candidate will have a strong technical, business and sales aptitude along with a self-starting, proactive mentality and excellent verbal and written communication skills. You will be working with a rapidly innovating solution platform and you will be solving complex business issues for our clients. The successful candidate will be able to effectively listen to prospects in sales situations and they will be able to communicate the fit, use-cases and compelling value of the Reputation solution.

Responsibilities:

  • Collaborate with sales executives to plan and execute on effective sales strategies.

  • Work with prospects and clients to understand their business issues, challenges, and objectives.

  • Prepare and deliver presentations and solution walk-throughs to prospects that explaining the specific value of our platform within their context.

  • Estimate the financial benefits of our solution to prospects by analyzing the costs Vs benefits of our solution.

  • Gain customer acceptance by demonstrating cost reductions and operations improvements.

  • Contribute to sales engineering effectiveness by identifying short- and long-term issues and collaborating with the global team to raise everyone’s game.

  • Work with post-sale customer success teams to transition prospects to be successful customers.

  • Set and achieve sales goals and quotas.

  • Provide insights and recommendations along with effective presentation skills, ability to deliver impactful vision and solution pitches to C-suites.

  • Excellent communication and leadership skills.

  • Additional duties as assigned.

Qualifications:

  • 5+ years’ experience in a pre-sales / solution consulting role, preferable in a SaaS environment.

  • Bachelor’s degree in Computer Science or related equivalent practical experience.

  • Experience with Google Marketing and Facebook APIs.

  • Experience in automotive, retail, finserv or healthcare strongly preferred.

  • Strong Analytical skills and experience with Data Analysis either using Excel Pivot tables or tools similar to Tableau.

  • Experience with data transformation e.g. via Excel and/or ETL technologies.

  • Experience with APIs

  • Comfortable with discussing SSO and potential third product integrations.

More on Reputation:

The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.

Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:

  • Monitor, request and respond to online reviews
  • Improve star ratings and search result rankings
  • Audit and maintain business listings and location directories across the web
  • Manage social media engagement and advertising
  • Make operational changes to improve customer experience
  • Maximize customer retention and revenue

Reputation is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants only - No 3rd party agency candidates.

Job ID: 6092570c352fc16897714ddc17728459eec7b66dd17cc5e61f2e56565bcb2b80
Employment Type: Other