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Principal Product Manager


Why Work at Reputation?

  • We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.
  • Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.
  • The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
  • We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.
  • Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.
  • Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

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Job Summary:

We are looking for an experienced Principal Product Manager who will own and drive the vision, product roadmap and evolution of core Reputation Management platform capabilities related to Reputation Score and Insights. The ideal candidate will possess a unique blend of business and technical savviness, a strong strategic vision, and the leadership skills and drive to make that vision a reality. This role requires a candidate with the ability for “in-depth” conceptual thinking and enjoys working with data scientists, engineers and cross-functional teams to ensure design and implementation is aligned with product vision. 


  • Drive the vision, strategy and product roadmap for our best-in-class Insights platform at Reputation that helps businesses  meaningfully engage with their customers and communities.

  • Conduct market research and interact with customers to understand their needs, get product feedback and identify additional market opportunities

  • Define business requirements, and use cases based on product strategy and research through vision documents and user stories

  • Partner with data science, engineering and design teams to ship new, impactful features through clear prioritization and communication. 

  • Strike a good balance between immediate customer needs and long term product vision. 

  • Facilitate roadmap discussions, articulate and present early product concepts to full launch plans to internal stakeholders, executive teams and customers. 

  • Guide the Product Marketing team to identify target customers, develop differentiated product messages, articulate key benefits, and execute go-to-market plans

  • Additional duties as assigned. 


  • 5+ Years of Product Management experience with at least 2 years focus on UI/UX of data insights/analytics products

  • Proven track record of full lifecycle of product management. This includes both product strategy and execution, from gathering customer requirements to defining clear user stories, priorities, engineering delivery and go-to-market.

  • Highly data driven, with a passion for problem solving and ability to make sound tradeoffs. 

  • Highly articulate with outstanding verbal and written communication skills

  • Natural-born leader, able to inspire and advocate, internally and externally, with authority

  • Experience building ML based analytics products is a plus

  • Bachelor’s degree in technical field (Computer Science, Engineering, Physical Sciences), MS/MBA preferred (but not necessary).

More on Reputation:

The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.

Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:

  • Monitor, request and respond to online reviews
  • Improve star ratings and search result rankings
  • Audit and maintain business listings and location directories across the web
  • Manage social media engagement and advertising
  • Make operational changes to improve customer experience
  • Maximize customer retention and revenue

Reputation is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants only - No 3rd party agency candidates.

Job ID: 5be5e0fcab77ed8152f59ca341a7ccb55d9dcbb13d59841af7525c4668acd859
Employment Type: Other