Why Work at Reputation?
- We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.
- Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.
- The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
- We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.
- Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.
- Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
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IT Engineer
Job summary:
Reputation is seeking an IT Engineer to assist in maintaining the company’s IT network, servers, and security systems. You will also be responsible for coordinating day to day IT responsibilities for supporting internal customers.
Responsibilities:
Comprehensive IT support in managing system issues in a mixed environment consisting of Mac and Windows 10.
Office internet firewall, DNS, DHCP, VPN.
Working with Google Workspace setup and configuration.
Managing wireless 802.11x network with network authentication.
Work with the business to identify gaps or problems with existing processes.
Support and assist employees using AV systems, both onsite and remote, including Zoom, projectors, audio, and video conferencing.
Manage inventory for hardware and software.
Ensure security of endpoints, data, network access, and system backups.
Additional duties as assigned.
Qualifications:
Basic Networking capabilities that include knowledge of TCP/IP, DHCP, DNS, and Multi-WAN configurations.
Experience with a VOIP service provider administration and configuration (RingCentral, Jive, 8x8 etc.).
Strong knowledge in Windows, Apple OS X administration (Linux experience is a plus).
Solid communication skills in person and over the phone/email.
Networking administration experience.
IT experience with Apple/PC products and Microsoft Suite.
Excellent troubleshooting skills.
Google Workspace experience a plus.
JumpCloud experience a plus.
Experience with an MDM/EMM solution such as Airwatch, MobileIron, Jamf, SCCM etc. is a plus.
3-5 years job experience.
More on Reputation:
The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.
Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:
- Monitor, request and respond to online reviews
- Improve star ratings and search result rankings
- Audit and maintain business listings and location directories across the web
- Manage social media engagement and advertising
- Make operational changes to improve customer experience
- Maximize customer retention and revenue
Reputation is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants only - No 3rd party agency candidates.