Delivery Manager, Steritech

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We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

The Delivery Manager is a strategic technology leader responsible for overseeing the technology portfolio's delivery, from establishing long-term strategies to optimizing processes and managing risks. This includes forecasting resource needs and conducting capacity planning to ensure the team has the necessary skills and bandwidth to meet business demands. This role requires exceptional leadership skills to guide matrixed teams and foster strong relationships with stakeholders, ensuring all initiatives align with business goals. The delivery manager will be transparent and influential, indirectly leading the development teams and having autonomy to make decisions within their scope, with input from their colleagues and stakeholders, and with feedback from their manager. The ideal candidate will be a results-driven, adaptable, and innovative leader who can navigate organizational complexities, drive continuous improvement and ultimately contribute to the company's growth and success.

Duties & Responsibilities

Driving Strategic Delivery & Process Excellence:

• Assist the portfolio manager in establishing and evolving the long-term delivery strategy for the Steritech technology portfolio leading the IT Portfolio team through influence.
• Continuously identify and implement process improvements and best practices to optimize efficiency, cost, and quality across all technology initiatives.
• Set comprehensive program management standards, metrics, and governance.
• Prioritize and ensure the confidentiality, integrity, and availability of information and systems security in all aspects of work, influencing secure design and implementation practices.

• Provide overarching oversight for all technology projects and platform enhancements, ensuring alignment with strategic objectives, adherence to established standards, and effective management of scope, budget, and resources.
• Proactively identify and mitigate portfolio-level risks and issues, utilizing data-driven insights to inform decision-making and course correction.

• Foster a culture of collaboration, innovation, and continuous improvement by providing leadership, mentorship, and support to matrixed project and development teams (internal and external).
• Remove systemic barriers, facilitate effective cross-functional communication, and serve as a key escalation point for complex delivery challenges.

• Serve as a strategic liaison, building and maintaining strong relationships with business partners, IT partners, and external vendors.
• Ensure robust alignment on requirements, financial reporting, and seamless delivery of technology solutions that meet organizational goals.

• Bachelor's degree in related field such as Computer Science, Information Technology, System Engineering, Data Science, Operations Management OR equivalent years of experience.

• 6+years prior experience in roles such as Project Manager, Program Manager, Scrum Master, Data Analyst, Digital Product Analyst, Operational Excellence, Delivery Manager or Sr. Business Analyst within a multi-functional team.
• 2+ years in leading and delivering complex projects and engaging with colleagues at all levels, with a strong emphasis on managing up to Sr level and executive leadership.
• Expert understanding of the Software Life Cycle (SDLC), Agile and other project management methodologies (Scrum, Kanban, Waterfall, etc) and cloud productivity tools in use (Jira, Smartsheets, etc.).

• History of successful outcomes managing multiple concurrent demands, using data to inform decision-making.

• Ability to effectively convey complex ideas to various stakeholders at all levels, using data to make decisions in an autonomous nature.
• Demonstrated ability to analyze complex problems, evaluate multiple solutions, and make data-driven decisions.
• Proven track record of using logical and rational analysis to solve business challenges and improve processes.
• Experience navigating and leading teams through ambiguity and shifting priorities.
• Successfully managed projects in dynamic environments, showcasing flexibility and a proactive approach to change.
• Experience leading strategic planning by offering a forward-thinking perspective and innovative ideas.
• Proven experience driving organizational growth through effective planning and execution.

• Strategic Vision: The ability to think big picture and align actions with long-term business goals.
• Intellectual Curiosity & Innovation: A drive to constantly learn, explore new ideas, and turn creative concepts into innovative solutions.
• Business Acumen: A keen understanding of market trends and business operations, allowing for data-driven decisions that drive growth and profitability.
• Exceptional Communication: The skill to clearly and persuasively convey complex ideas to diverse audiences, fostering collaboration and understanding.
• Analytical Problem-Solving: A talent for breaking down complex issues, analyzing information, and developing effective, data-backed solutions.
• Technology Fluency: Advanced proficiency in IT concepts and tools, enabling effective leadership and collaboration on technology initiatives.
• Attention to Detail & Precision: A meticulous approach to work, ensuring high-quality, accurate outcomes.
• Decisive Leadership: The ability to make timely, well-reasoned decisions and persist through challenges to achieve goals.

• Change Enablement: A proven ability to champion and lead organizational change, guiding teams through transitions effectively.
• Results-Oriented: A strong focus on achieving measurable outcomes and driving projects to successful completion.
• Influential Leadership: The skill to motivate and empower teams without direct authority, fostering a collaborative and high-performing culture.
• Innovative & Growth-Oriented: A continuous learner who embraces new ideas and actively seeks opportunities for professional and organizational growth.

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

• 401(k) retirement plan with company-matching contributions

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility