Senior Collections Specialist

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Senior Collections Specialist at Realtor.com ®

Are you a problem-solving, collections expert? Are you looking to bring value to the collection department and provide exceptional service within a high contract value account portfolio? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Senior Collections Specialist and help change the world of real estate, one home at a time.

Top Reasons to Apply:

• Take ownership of key initiatives and improve processes, showcasing your ability to drive change.
• Manage high-value accounts and contribute directly to the company's financial success.
• Work in a dynamic environment at our Scottsdale office, where you will be connected to a great culture.

What You'll Do:

• Research, analyze, and implement specialized procedures for assigned high-value accounts before initiating collection efforts on past-due balances.
• Analyze account activity to proactively identify potential risks and escalate concerns to management with recommended solutions to mitigate those risks.
• Third-party collection assignment and collaboration: Responsible for coordinating placements with outside collection agencies and providing ongoing support to optimize collection success rates.
• Review and respond to customer inquiries in multiple queues.
• Ability to professionally communicate with and handle the concerns of high-value accounts by thoroughly reviewing the account and collaborating with the appropriate internal departments to resolve them.
• Handle extensive research requirements for more complex account discrepancies and customer inquiries, as assigned by management.
• Serve as a resource to assist other collectors with difficult or complex accounts and situations.
• Willingness to assist in training as needed with new department processes.
• Collaborate with supervisors to prioritize process improvements and ensure collectors are informed of updates and changes impacting daily operations.

What You'll Bring:

• Minimum of a High School Diploma or equivalent.
• 3+ years' experience in Business/Corporate Collections.
• Proficient in Microsoft Office and Google Workspace applications.
• A resourceful mindset with a proactive approach to identifying opportunities for improvement, along with the ability to efficiently leverage available resources to overcome challenges and drive results.
• Knowledge of Billing and Collections procedures.
• Excellent time management skills with acute attention to detail.
• Critical thinker with an ability to independently make decisions and exercise authority within established guidelines and limits.
• Strong interpersonal skills and willingness to adapt to rapid change.

How We Work:

We foster creativity and innovation through a culture grounded in in-person collaboration. For most roles, employees work on-site at least three days per week, strengthening our culture and connection. This is a hybrid position based in our Scottsdale office, with an in-office presence required three days per week.

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com®

Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. People are our foundation-the core that drives us passionately forward. At Realtor.com®, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.

Client-provided location(s): Scottsdale, AZ

Job ID: realtorcom-2566

Employment Type: OTHER

Posted: 2025-08-16T18:54:52