Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.
Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.
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Are you an email expert? Are you looking to be responsible for building, launching, and optimizing CRM campaigns? If you want to expand your professional goals at Realtor.com ®, this is the role for you. Join us as our newest CRM Operations Developer and continue to Love Your Career at Realtor.com ®,
We are seeking a CRM Operations Developer to join our dynamic CRM team. Your main focus will be on managing existing campaigns, launching new tests, and optimizing campaign set up. You will work closely with product owners, analytics and engineers to support campaign efforts.
What you'll do:
- Lead the execution of CRM campaigns, from coding and launching emails to troubleshooting app and campaign-related issues
- Manage and optimize API integrations owned by the Operations team
- Define campaign requirements with Product Owners, ensuring that specifications align with business objectives
- Document campaign setup processes to ensure knowledge sharing and consistent workflows
- Optimize and troubleshoot email campaign setups to improve performance and customer engagement
- Conduct quality assurance (QA) of campaign performance and resolve bugs impacting email delivery or customer experience
- Subject matter expert on both Braze and Cordial platforms, attending CRM Scrum and Sprint Planning meetings to stay aligned with agile processes
- High- Impact, Cross-functional work
- Exposure to leading CRM and MarTech platforms
- Blend of tech and execution
- 5+ years related experience
- Bachelor's degree or equivalent experience
- Proven experience with Braze or similar CRM platforms, and a strong understanding of API integrations
- Strong troubleshooting skills, particularly in email and app-related issues
- Solid experience in coding and launching email campaigns, with an ability to work across cross-functional teams
- Familiarity with agile methodologies, including sprint planning and participating in agile ceremonies
- Strong communication skills and the ability to work with Product Owners to define requirements and priorities
- Experience in optimizing and debugging CRM campaigns to deliver high-impact results
- In-depth subject matter expertise in Cordial and Braze platforms
- Familiarity with agile methodologies, including Scrum ceremonies and sprint planning
- Ability to attend CRM Scrum Meetings, Sprint Planning, and other agile ceremonies as part of an agile scrum team
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
How We Reward You:
Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:
- Inclusive and Competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location
Do the best work of your life at Realtor.com®
Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. People are our foundation-the core that drives us passionately forward. At Realtor.com®, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.