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Raymond West

Field Service Technician

Kent, WA

Do you enjoy troubleshooting and maintaining electrical equipment? Do you thrive in a role that allows you to work independently while still being part of a collaborative team environment? Are you interested in developing lasting relationships with customers?

Imagine having access to a company-supplied van and gas card, along with the opportunity to work for a company that has upheld its core values of prioritizing customer, employee, and vendor satisfaction since its inception. This is the unique experience offered at Raymond, where employees often choose to stay for the long term. Join us for a rewarding career like no other.

Raymond West offers paid training, benefits, 401k match, profit sharing, tools, x4/10 schedule options, career development and more. We are looking for a Field Service Technician to join our service team! The primary objectives of the Service technician are (1) the proficient repair and service of the customer's equipment, (2) to maintain good communication and working relationships with customers, peers, and management, (3) to represent and sell the entire company, (4) Maintain and exceed productivity goals (5) work within all safety guidelines established by Raymond West and OSHA.

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Duties and Responsibilities:

Primary duties and responsibilities will vary with the specific position. Typical and responsibilities are listed below. This list is not inclusive.

  • Repair all types of equipment that Raymond West sells and services.
  • Maintain a profitable billing level.
  • Communicate with assigned Field Supervisor.
  • Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
  • Communicate all options to customers before proceeding with work.
  • Have the necessary tools to perform repair and scheduled service work.
  • Complete jobs within quoted time limits when applicable. Maintain a clean and orderly (inside and outside) vehicle.
  • Maintain an accurate assigned parts inventory, if applicable.
  • Maintain good working knowledge of customers and equipment in assigned areas.
  • Maintain an acceptable driving record as established by the company's insurance carrier.
  • Account for 100% of available time during working hours.
  • Must follow safety procedures and use good judgment in regard to safety.
  • Must be willing to work out of town as necessary.
  • Establish a positive rapport with customers.
  • Perform other specific duties and projects as assigned by the Service Supervisors or Managers.

Required Skills/Abilities:

  • Excellent written and verbal communication skills
  • Ability to read, write and speak English fluently.
  • Excellent Organizational Time Management skills
  • Proficient in Microsoft office Suite and similar software
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to speak effectively before groups of customers or employees of an organization.
  • Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
  • Ability to deal with customers on a face-to-face basis.
  • Must have working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines.
  • Ability to write routine reports and correspondence.
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Must possess a valid driver's license with no more than the allowable level of points on record, if applicable.
  • Maintain personally owned tools according to approved minimum tool list.
  • Maintain additional tools as required by duties and certification level.
  • Must have working knowledge of hydraulic systems.
  • Must have mechanical abilities.
  • Must maintain a clean, neat, and professional appearance.

Education/Experience:

Minimum Education and Experience: Determined by position.

  • High school diploma, general education degree (GED) or equivalent.
  • Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience.

Travel Requirement:

  • This position will be based in the field and require daily travel within assigned territories.
  • Technicians will be provided a company vehicle and a company Fuel Card to pay for vehicle expenses.
  • Must be able to be insured by Raymond West.

Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Position is non-sedentary.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The employee is regularly exposed to moving mechanical parts.
  • Position will be required to go onto job sites to perform duties where construction is underway.
  • The employee must frequently lift and/or move up to 50 pounds.
  • The position will require employee to use hands to finger, handle, or feel and reach with hands and arms.
  • Position requires the employee to climb/balance/stoop/kneel/crouch and crawl.
  • The employee is frequently exposed to outside weather conditions and risk of electrical shock.
  • The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
  • The noise level in the work environment is sometimes loud.

Pay Range:

  • The hourly range for this position is $22.90 - $54.94. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

Client-provided location(s): Kent, WA, USA
Job ID: Raymond-RHC-9455
Employment Type: Other