Senior Customer Advisor
Rapid7's Managed Services delivers world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7's Customer Advisor team, you are on the front-lines helping clients Identify the largest risk and provide remediation guidance for today's biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7 Customer Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.
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About the Role
Rapid7 Customer Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.
As a Senior Customer Advisor, you will work hand-in-hand with the Customer Advisor team to help deliver service to our customers, all while providing strategic guidance to both internal and external stakeholders. You will be expected to gain and own specialized knowledge in areas of the service. You will need to be comfortable working with our various Managed Services teams to help deliver day-to-day tactical reports to our customers, helping triage alerts with analysts, and helping Customers address their security concerns.
In this role, you will:
- Work closely with internal teams to convey threats and recommendations to Rapid7 customers
- Review and generate high-quality accurate and contextual customer deliverables
- Provide subject matter expertise and advisement to clients for industry attack trends and defenses
- Build strong advisory relationships with customers and continuously exceeding client expectations
- Guide clients through MVM scans showing risks and and provide subject matter expertise for prioritizing remediation efforts
- Ensure that MVM technology is functional, and coordinate with Rapid7's support team when needed
- Assist in technology deployment and client onboarding processes
- Gather client input and requirements across the MVM client base to influence MVM service roadmap
- Mentor and serve as a technical support resource for Associate and mid-level Customer Advisors
- Assist Sales teams with prospective customer calls, scoping, and Proof of Value exercises
The skills you'll bring include:
- Bachelor's Degree in information security (or related discipline), or four or more years of related experience
- Significant client relationship management experience
- Strong understanding of common enterprise technologies
- Proven ability to convey extremely technical concepts to audiences with varying technical prowess
- Industry-related certifications
- Excellent written and verbal skills
- Excellent soft skills
- Interest in technology deployment and configuration experience
- Strong interest in security frameworks and concepts
- Extremely organized
- Tenacious "never-quit" attitude
We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what's possible and drive extraordinary impact.
Here, we're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever's next.
Join us and bring your unique experiences and perspectives to tackle some of the world's biggest security challenges.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.