People Experiences Project Manager

Job Description:

Location: This role is eligible for remote work in eligible US locations, or can be based out of our offices in New York City, NY; San Mateo, CA; or San Francisco, CA.

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.

Job Summary:

Reporting to the Sr. Manager, People Experiences, the People Experiences Project Manager will support program awareness, assess local specific needs and help enhance overall engagement for the People Experiences programs and initiatives; doing so through internal operations enhancements, functional and stakeholder partnership, and will provide key program insights, creative solutioning and process optimization.

This is an exciting opportunity for someone passionate about a people-first culture, with a strong interest in human resources, operations, data analytics and analysis and cross-team collaboration to gain hands-on experience in a dynamic, and globally connected environment.

The People Experiences Project Manager will have the opportunity to grow their expertise in engagement, people operations, creative and strategic thinking.

Key Responsibilities:

• Lead with the day-to-day and execution of key PEx projects and initiatives.
• Lead departmental data projects; produce reports, analyze program effectiveness and suggest actionable opportunities
• Partner with HR operations, HRIS and global COE's respective to project deliverables.
• Collaborate with People Experiences internal partners to strategically incorporate PEx initiative into functional and business opportunities
• Present regularly on PEx programs and initiatives to increase awareness and engagement within designated target markets
• Partner with respective cross-functional teams to support employee programs, like but not limited to, onboarding, ESG, Facilities, GTMI (Diversity and Inclusion & Learning and Development), Talent Acquisition.
• Implement strategies to improve employee satisfaction and retention through PEx programs and initiatives.
• Develop and facilitate PEx program engagements: training sessions, workshops, and team-building activities.
• Vet, design and execute ad hoc team/business partnership requests surrounding employee engagement.
• Provide guidance and mentorship to coordinators and senior coordinators.
• Lead inquiries and guidance for Employee Committees on as needed basis
• Manage day-to-day vendor relationships to support project deliverables
• Communications Management - Lead communications projects and suggest enhancements for departmental communication processes supporting local and global considerations across platforms like but not limited to email, R-Space, slack, creative assets, presentations

• Independently driven with ability to manage tasks, workflows and projects respective to priority to support people-centered outcome
• Ability to comfortably communicate with wide-range of stakeholders
• Strong organizational skills (planning and prioritizing) and follow-through
• Critical thinker with interest in creative solutions
• Ability to work both independently and collaboratively in a cross-functional team environment, manage multiple priorities effectively, and coordinate across time zones while fostering a culture of inclusion and respect.
• Excellent written and verbal communication skills

• A Bachelor's degree and a min of 5 years of relevant experience and/or education in any of: Psychology, Human Resources, Operations, Project Management or a related people engagement-oriented field; or 3 years with a Master's degree; or equivalent work experience.
• 5+ years project manager experience, including experience with project planning, execution, and monitoring (Monday.com experience is a plus)
• 3+ years HR operations experience
• Proficiency in Microsoft Office (especially Excel and PowerPoint), Slack and/or Teams
• Experience working in a global or multinational organization is a plus