Account Manager II, Small Business

Job Description:

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten is the most rewarding way to shop, giving millions of members Cash Back when they buy from their favorite brands. As a leading shopping platform, Rakuten partners with thousands of top brands across apparel, beauty and wellness, grocery, travel, on-demand services, subscriptions, and dining, helping members save on everyday purchases. Since 1999, Rakuten members have earned more than $4.6 billion in Cash Back, making it the largest Cash Back platform of its kind. Learn more at Rakuten.com.

Job Summary:

• Partner with Small Business Account Executives to create and implement strategic solutions to drive success and results to meet our merchant partners key performance indicators
• Experience supporting the retention and expansion of $15M+ annual portfolio revenue.
• Work cross-functionally with site operations, marketing and creative teams to ensure commission offers and cash back are implemented correctly, asset requirements are communicated, and campaigns are executed in accordance with insertion orders (IOs)
• Ability to understand client goals and information and track proposed solutions and progress against them; adept at pulling existing reports and organizing, interpreting and presenting results.
• Analyze and understand merchant performance and deal structures; forecast results, create campaign proposals, track and present results
• Run reports and provide analytics on past and future campaigns and distribute to sales team (ad hoc by request and weekly reports per network as needed)
• Generate reporting in preparation for conferences and client meetings throughout the year
• Build and manage relationships with merchants, affiliate networks, & agency partners
• Drive adoption in assigned accounts, identifies new approaches for account support to ensure client satisfaction.
• Respond to inbound inquiries from merchants and educate new advertisers about our program and media offerings
• Work and communicate effectively with broadly distributed team members across multiple time zones
• Proficient in SFDC pipeline management; advanced in reporting and tracking in support of incremental revenue.
• Check inventory availability, run inventory reports, update account records and details in Salesforce.
• Ensure insertion orders for campaigns are completed and signed, take screenshots of placements for reporting as required

• Previous experience supporting a sales team and working directly with clients is a plus
• Advanced experience with Excel and with analyzing datasets and delivering insights
• Excellent interpersonal, written and oral communications skills
• An eye for detail and accuracy
• Proficient in Google Suite, Cloud Storage (Box) & Salesforce
• Able to work in fast paced environment while prioritizing tasks and time efficiently

• Bachelor's degree
• A minimum of 3-5 years of experience working in an account management or sales role